AIIM research finds that more than 50 percent of users say their Enterprise Content Management (ECM) investments are not successful. This should be taken as a sign that document management software projects may not have been well planned prior to implementation. Are you part of the statistic? If so, that’s okay. You’re not alone. This just means it’s time to address the issues you may be facing. So, let’s take a look at one of the most common mistakes: user adoption.
Shifting your focus to the opinions of those who will actually be using the software will help the implementation process. By involving them from the start, not only will they feel like an important part of the process, but it will provide you with greater visibility into their daily pain points. To ensure your ECM software is being leveraged to the fullest, maximizing results in your organization, here are a few other guidelines to follow:
- Start Small – It’s important to start with one well-defined process in order to fully optimize the software. If too many individuals are involved, you won’t be able to learn the basic steps needed to run a successful implementation. Focusing on one target group at a time will give you the opportunity to learn, adapt and work effectively before implementing the solution company wide. Common starting points include processes like employee onboarding and management or in departments like Accounting and Finance.
- Identify Goals – Setting goals for your company will help you find the exact features and functions you need from your document management solution. When you have an understanding of what you want to accomplish, the software implementation becomes much smoother, targeting the areas of concern. Make sure you address those key pain points with your solutions specialist so they can find the best fit for your specific business needs.
- Streamline Transition – Change is hard. When employees are so accustomed to completing tasks a certain way, they can be resistant to new methods. By involving the people that are going to be using the software daily, it is more likely that they will react positively to the change. As a bonus, you will get to hear their insight and they can give you a better idea of what is and is not needed for an easier transition.
The key to a successful ECM implementation is to understand the needs of your company and the employees who work there. Implementing a user adoption plan, through communication and collaboration, will make for a smoother transition and lead to a more successful outcome on your ECM solution. These solutions are tailored to your specific business size and type. Learn more about our SMB solutions here and Contact Us with any questions.