Hyland Software’s OnBase enterprise content management (ECM) software is sold through a proven and trusted network of authorized solutions providers. As a recognized OnBase reseller, AMS Imaging offers a wealth of industry-specific knowledge and expertise to configure OnBase solutions that will help your organization to automate business processes, reduce time and cost and improve efficiency through document imaging, content management and workflow solutions.
OnBase is enterprise content management software that integrates document management, business process management and records management in a single application. OnBase enterprise content management software customers experience the following benefits:
- Lower operating costs resulting from reducing overhead needed to support physical documents and reducing the labor required to complete critical business processes
- Greater collaboration fostered by simultaneous, secure, real-time access to content regardless of users' locations
- Reduced cycle times when the delays and inefficiencies of manual processes are eliminated, resulting in competitive advantage when securing new business, collecting early pay vendor discounts and lowering the per-unit costs of providing superior products and services
- Improved customer service by empowering customer service representatives to resolve issues on the first call with the most accurate and timely data or cost effectively provide customer self-service with secure Web-based access to important documents
- Better support for governance, risk and compliance initiatives by enabling secure access to content, standardized business practices and retention of content based on internal policies, quality assurance standards or regulations
Why OnBase?
One Product, Countless Solutions: Unlike many ECM offerings, OnBase is not a collection of acquired technologies. It is an organically and continuously developed suite of ECM applications that uses the same code base, user interface, content repository and security and administration modules. With both depth and breadth of enterprise-class product functionality, OnBase reduces administrative overhead and training costs and accelerates end user adoption by meeting the needs of multiple business areas.
Stability, Innovation and Performance: Both product development and corporate management demonstrate a consistent focus on continuous improvement, steady growth and delivering value. A privately owned company that hasn't been distracted by the challenges of market consolidation, Hyland Software has been consistently profitable, maintained growth rates that outpace the industry average and operates with the experienced management team that has built its customer-focused culture.
Easily Assimilated Technology: Designed to overcome end user resistance to new technology, OnBase enables new users to begin working with OnBase documents with only a few minutes of instruction. The OnBase interface can be quickly and easily configured to meet the specific needs of all the workers in an organization or act as an extension of existing line-of-business applications or portals, such as Microsoft® SharePoint®, through integration with nearly any current technology investment. Point-and-click configurable, OnBase gives business users, not just programmers, the ability to configure, deploy, modify and run reports on sophisticated ECM solutions without being locked into a rigidly coded application.
Industry Expertise: Whether asking a question about how OnBase can be used for a specific business process or for a technical support call, OnBase customers deal with trained solution providers and employees who know the specific business application. Experienced, dedicated subject matter experts with specific industry or business process expertise work with customers on a daily basis.
Rapid Deployment, Accelerated Time-to-Value: OnBase requires little or no custom coding to implement, so it can be deployed in less time and with fewer professional services than platform-oriented ECM suites. This provides organizations a more rapid return on investment and greater budgetary flexibility to roll out ECM initiatives across multiple departments.
Outstanding Customer Service and Support: Hyland Software consciously fosters a corporate culture in which a commitment to the needs of OnBase customers is the highest priority. From creating new functionality based on feedback from customers to providing educational services, events and user forums, OnBase customers should expect professional, timely and appropriate service from Hyland employees and Hyland’s outstanding network of Authorized OnBase Solution Providers.
Secure, Scalable and Reliable Architecture: OnBase maintains a high level of security by creating a custom set of product rights and privileges for each user group. The OnBase architecture provides scalable and reliable access to OnBase content repositories and backward compatibility with existing OnBase content, security, user group, database and file storage configurations.
Additionally, Hyland Software supports their partners with technical training and customer support that industry analyst’s rate among the very best in the ECM industry.
