Micrographics FAQ
| No Power |
1. Ensure the service doors are not ajar.
2. Check service door interlocks are engaged.
3. Ensure the machine is plugged in.
4. If plugged into a surge suppressor ensure surge suppressor is on and not tripped.
|
| Blank Prints |
1. Check toner supply.
2. Ensure the imaging unit is fully inserted.
|
| No Light |
1. Replace the light bulb. (refer to Operator's manual)
2. See "No Power" above.
|
| Film won't load |
1.Ensure the roll film carrier is pluged in.
2.Check for stuck film or film pieces on both the supply and take-up sides of the carrier.
3.Ensure the film is being loaded properly. (refer to Operator's manual)
|
| Copies light |
1.Check toner level.
2.Run Drum Dry several times.(refer to Operator's manual)
3.Check lamp.
4.Clean glass and all optics.(lens/mirrors)
5.Check film polarity setting.
6.Check exsposure setting level and manual/auto setting.
|
| Copies Dark |
1.Check toner level.
2.Run Drum Dry several times.(refer to Operator's manual)
3.Check lamp.
4.Clean glass and all optics.(lens/mirrors)
5.Check film polarity setting.
6.Check exsposure setting level and manual/auto setting.
|
|
Error Codes
|
1. "P1","P2","P3" = paper jam.
2. "P0","P1","PE" = out of paper
3. "C4","C3","E0" = fuser malfunction
4. "E5","L2" = check lamp
|
AMS
Imaging
prides itself in having a highly trained and professional technical
support staff. Our technicians are factory trained on all hardware and certified
in all of our imaging software products.
In addition, our technicians have industry standard certifications such as MCP,
CDIA+, and A+. Our team is also comprised of experienced programmers for the
creation of custom applications or to help resolve unique technical issues.
If the following FAQ's do not help solve your problem please call our main support number at (401) 738-5111.