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Konica Minolta ECM Blog

OnBase ECM Provides Speedy Public Records Request Fulfillment

Posted by Cindy Bialy on Wed, Jul 19, 2017 @ 02:30 PM

Many county and city clerks embrace technology to deliver paperless agendas and provide meeting videos online, but they struggle with the public records request obligation. Increasing records requests and predatory records requests — along with lack of staff — all add to the challenge of meeting this legal responsibility. 

ECM Challenges

The mismatch between the increasing number of requests and staff availability isn’t the only barrier clerks face. Unlike records management, a record request can ask for just about anything. Hunting down paper documents from multiple departments, locations and file cabinets puts a burden on government staff and leads to lengthy fulfillment cycles.

When you add up these challenges, it’s clear that clerks can’t meet request deadlines and responsibilities to fulfill all the requests. The only reasonable course for clerks is to implement and encourage technology that addresses these challenges and restores control to the individuals who have this legal obligation.

You can find meet these challenges with an enterprise content management (ECM) solution like Hyland Onbase, one of our strategic partners. OnBase by Hyland combines capture options, automation and reporting, and a central repository for records in a single package. It provides all of the features that your city/county clerk needs, including:

· Instant capture

Ensure all documents and records are captured and stored immediately upon creation through scanning, electronic forms or archiving emails and attachments.

· One single, central and electronic location to store records

By providing a central location to store records, you save staff time as they no longer are digging through filing cabinets or offsite storage sites. They can now search for records electronically using keyword and full-text searches. With a central repository, you are ensured a complete search and a full list of documents that meet the request.

· Move requests online an automate the process

Today’s constituents expect speedy fulfillment of requests and to be able to conduct those requests online. By moving to a web submission process, requests are never lost, are instantly routed for attention, and are tracked via electronic workflow management.

· Use of reporting dashboards

Paperless ECM Solutions

Once you automate you can identify bottlenecks, allowing better management of tasks and reasons for slow fulfillment.

Access to public records is a cornerstone of an open, transparent government and the OnBase Public Records Request solution provides your organization with the tools it needs to quickly complete records’ requests so you can successfully fulfill your legal obligation. If you have any questions or would like to learn more, then please Contact Us. We would love to help.

Tags: Document Management, OnBase, ECM, OnBase workflow, Workflow, document capture, government

Are You Using Your ECM Solution Properly?

Posted by Alyssa Anderson on Tue, Aug 16, 2016 @ 02:44 PM

shutterstock_87259876.jpgAIIM research finds that more than 50 percent of users say their Enterprise Content Management (ECM) investments are not successful. This should be taken as a sign that document management software projects may not have been well planned prior to implementation. Are you part of the statistic? If so, that’s okay. You’re not alone. This just means it’s time to address the issues you may be facing. So, let’s take a look at one of the most common mistakes: user adoption.

Shifting your focus to the opinions of those who will actually be using the software will help the implementation process. By involving them from the start, not only will they feel like an important part of the process, but it will provide you with greater visibility into their daily pain points. To ensure your ECM software is being leveraged to the fullest, maximizing results in your organization, here are a few other guidelines to follow:

  1. Start Small – It’s important to start with one well-defined process in order to fully optimize the software. If too many individuals are involved, you won’t be able to learn the basic steps needed to run a successful implementation. Focusing on one target group at a time will give you the opportunity to learn, adapt and work effectively before implementing the solution company wide. Common starting points include processes like employee onboarding and management or in departments like Accounting and Finance.
  2. Identify Goals – Setting goals for your company will help you find the exact features and functions you need from your document management solution. When you have an understanding of what you want to accomplish, the software implementation becomes much smoother, targeting the areas of concern. Make sure you address those key pain points with your solutions specialist so they can find the best fit for your specific business needs.
  3. Streamline Transition – Change is hard. When employees are so accustomed to completing tasks a certain way, they can be resistant to new methods. By involving the people that are going to be using the software daily, it is more likely that they will react positively to the change. As a bonus, you will get to hear their insight and they can give you a better idea of what is and is not needed for an easier transition.

shutterstock_234708769.jpgThe key to a successful ECM implementation is to understand the needs of your company and the employees who work there. Implementing a user adoption plan, through communication and collaboration, will make for a smoother transition and lead to a more successful outcome on your ECM solution.  These solutions are tailored to your specific business size and type. Learn more about our SMB solutions here and Contact Us with any questions.

Tags: Document Management, BPM, ECM, Workflow, go paperless, document capture

Smart Phones Double As Mobile Scanners ‘On The Go’ for ECM

Posted by Dan Termale on Wed, Jun 15, 2016 @ 12:18 PM

dreamstime_m_32178518_2.jpgThe debate over whether iPhones or Android devices are better will continue, but there’s no denying that people increasingly prefer smartphones to basic feature phones. According to a recent study by Pew Research Center, 68 percent of Americans have smartphones, which is up from 35 percent in 2011, and tablet ownership has bumped up to 45 percent. It also found people ages 65 and older are increasingly choosing smart phones over basic feature phones. The survey states that roughly 9 out of 10 American adults (92 percent) own a mobile device, the majority being smartphones. So it’s safe to say that almost everyone walking around today has some type of smartphone in their pocket.

But how many of these users realize that they have a scanner in their pocket as well?

Your smartphone is essentially a scanning device that can be used to drastically improve the way you work and how you process information. Consider this scenario: Your flight is delayed and you have two hours to kill at the airport or train station. You have a giant stack of receipts from your trip and always dread filling out that expense report upon your return to the office. There must be a better way, right? Of course there is.

Just use your smartphone and snap a picture of each receipt using your Mobile Capture app to immediately start processing all of your receipts and documents. Many companies now have implemented these technologies into their business processes and use a number of different apps to get this done. The apps may be different but the capture technology behind them are all basically the same. That’s just one of the thousands of uses that a Mobile Capture solution can offer you and your employees.

dreamstime_xxl_29459455.jpgWhen it comes to creating real business value, you need to offer your customers better service in less time. By using a Mobile Capture strategy, you can enable your customers and field agents to capture documents wherever and whenever to start the particular process they’re trying to accomplish. It’s fast, easy, and creates tremendous value for all parties involved. Even more importantly, it differentiates you from your competitors and, in today’s competitive industries, that is a must.

We combine solutions from all of the world's leading document capture and smart process applications. Specializing in simplifying the first mile of information-intensive customer interactions is an important competitive advantage to have. Mobile capture platforms turn any smartphone or tablet into a sophisticated scanning device, which not only captures a document but also cleanses it and extracts critical data.

If you’re still relying on paper processes and have not yet started to utilize mobile technologies, then Contact Us. We would be happy to answer any questions you have and point you in the right direction.

Tags: Paperless Office, BPM, ECM, Mobile Solutions, Workflow, Smart Process Applications, Document Imaging, Technology,, document capture

4 Questions to Ask Your Document Scanning Service Provider

Posted by Dan Termale on Thu, May 19, 2016 @ 02:22 PM

dreamstime_l_48596455_3.jpgChanging the way we do things always starts with educating ourselves and changing our mindsets.

If you are trying to reduce paper consumption in your office, you should start by addressing the specific areas where most of the paper is being used. Once you identify where or what processes are the most paper heavy, you can plan alternatives.

For many businesses, the option of outsourcing document scanning to a service provider is the choice that makes the most sense. Although many businesses have not fully implemented a paperless and digital office strategy, research has shown that those that have invested in an Enterprise Content Management (ECM) plan and/or have digitized their paper files have enhanced their work space, increased productivity, lowered costs, and are more eco-friendly workplaces. The benefits far outweigh the initial investment of your digitization project. Most companies realize a full ROI within the first 18 months of implementation and from there it becomes a huge cost saver!

The next step is choosing the right service provider that will be able to securely handle your paper files and who will return to you high quality digital formats that are on time and on budget.

Here are 4 questions you should ask when seeking a scanning service provider:

1. What equipment will they use to scan your documents?

The type of scanners and the type of document capture software they use to capture information accurately is important so that it can be indexed and distributed correctly. Equipment should automatically handle image enhancement, data identification and other advanced processing. Make sure they have the right tools for the job.

2. What processes do they have in place to ensure high-quality scans?

When it comes to scanned documents, the importance of quality is high and involves many different factors. You want to ensure you are getting high-quality document images and all vital information is captured accurately.

Here are some questions to ask your potential service provider:

Will human quality control be performed?

Does the QA process involve random sampling or will each scanned document be checked?

Do they provide an accuracy guarantee?

How long is the window for quality issues to be raised and addressed?

3. What do they do with your documents after they have been digitized?

Your scanning service provider should be able to deliver your digitized files into the systems and programs that you need them in, whether they are being delivered into your Enterprise Content Management (ECM) system or into some other central storage location. And, they should be able to meet your requirements while maintaining tight data security.

4. Are they able to handle your ongoing scanning needs?

Whether your scanning project is focused on your back-filed documents or if it is going to be an ongoing process of scanning day-forward documents, make sure the provider has the resources to meet your needs. If your service provider can only handle your back-filed documents and not continue with your day-forward scanning needs, you may need to find another vendor. It is best to find one provider who can meet all the items on your must-have list and who has a proven track record of delivering quality service.

dreamstime_l_29647833_2.jpgThe bloodline of your business is your documents and data, so it’s important to do your due diligence when trusting someone to handle these projects. We have been providing high-quality and cost-effective document conversion services for over 40 years. We not only provide the services but also the software solutions so that you can choose in-house options as well. Options are always good to have. If you have any questions let us know! Contact us today; we are here to help.

 

Tags: Document Management, document scanning, Paperless Office, ECM, Document Imaging, go paperless, document capture

What is Capture Enabled Business Process Management?

Posted by Dan Termale on Wed, May 11, 2016 @ 09:01 AM

dreamstime_17776548.jpgIn today's business world, you must deal with information overload everyday with data arriving in many different forms and from multiple sources. The best way to stay on top of all of your incoming, outgoing, and stored information is by adopting some type of business processes automation technology that will help you stay compliant and efficient.

Perhaps you’ve heard of these types of solutions before, though you may still have some questions and reservations about them. Hopefully after reading this post you’ll have a better understanding of what capture-enabled business process management (BPM) does and how it can change your business. 

Your business processes are a mix of internal and external generated information, combined with human interactions and process decisions along the way, which can get very complicated. So how can a capture enabled BPM solution handle these types of intricate and complex business processes?

Capture-enabled BPM is a powerful combination of information capture technologies, BPM, and dynamic case management. The information capture piece drastically reduces your organization’s labor intensive processes by capturing all types of content for automatic classification, extraction, validation and delivery into applications, processes and repositories. BPM is a way of combining technology and management disciplines to ultimately improve the way you work and to perform at maximum efficiency. Dynamic case management is a collaborative and information-intensive process driven by outside events requiring incremental and progressive responses, human judgments and coordination. It's a dynamic way of managing the information that’s coming in and leaving your organization. 

These are some benefits:

  • Reduces costs
  • Creates more agile and adaptable processes
  • Automates and speeds processing
  • Improves customer service 
  • Enhances regulatory compliance
  • Provides 12-18 month ROI
  • Reduces errors and improves information quality
  • Increases productivity and efficiency
  • Increases transparency into business processes and performance
  • Improves integration between document management and CRM/case management

So how does this all actually work?

dreamstime_19608060.jpgWhen information comes into your organization in any form, a document capture solution technology automatically captures, extracts, validates and classifies through a no-touch process. It doesn't matter what format your information is in; whether it's a fax, email, SMS, XML, PDF format, or anything else, these solutions will translate that data into its proper place. The data can be delivered directly into your business applications, ERP, CRM, or anywhere you need the information to go. The software is highly customizable and can be easily integrated with just about any application or system while still delivering its high quality information.

This process eliminates the need for manual data entry and manual sorting, filing, and searching. It greatly increases efficiency and it ultimately improves the business processes that it’s being used on. 

We hope this post helps you to better understand what capture enabled BPM is and how it works! Contact Us with any questions or for more information.

Tags: Paperless Office, BPM, ECM, Workflow, go paperless, document capture

Why Are You Still Sorting Documents?

Posted by Dan Termale on Mon, Apr 18, 2016 @ 01:33 PM

dreamstime_xxl_16226669_1.jpgAre you still spending hours sorting documents? If so, take comfort in knowing that you’re not alone. Not a week goes by that we don’t encounter a company that’s still manually sorting documents before they start their imaging or workflow process. Insurance claims, contracts, loan documents, you name it… still being manually sorted and processed.

Sometimes, we even find that companies are receiving documents via PDF and then printing them out just to sort the pages!

Now’s the time to stop the madness. We’ve reached a point where Document Capture Software can now handle most — if not all — of the document sorting for you. This means that when a set of documents is received from a client or vendor, you can scan in the entire package (once you remove the staples, that is!) and let software, such as one of our Document Capture Solutions, identify each of the documents within the file.

dreamstimemaximum_49450765.jpgWe have found that in some organizations, this process can save upwards of hundreds of thousands of dollars yearly in labor costs. So if you’re still a slave to manual sorting and classification of documents as part of your business process, there is hope and a better way. We’ll show you how you can use software to save money. Remember: A little document management software can go a long way to delivering big results!

Going paperless can be as simple as a scan, index and retrieve or a more complex solution adding in workflow.  Do you need help maneuvering through your maze of paper?  Not sure what is the best option for you?  Let the professionals at Konica Minolta guide you to the most cost-effective solutions for your organization.  Contact Us.

Tags: Document Management, ECM, Mobile Solutions, Workflow, go paperless, document capture

You Can't Provide Great Customer Service Without A Mobile Strategy

Posted by Dan Termale on Fri, Sep 18, 2015 @ 03:23 PM

left_phone_at_home-1You know that feeling when you forget your phone at home and have to go through your day without it? It’s a bad feeling , you feel disconnected and almost helpless at the same time. You think to yourself what if something happened like my car broke down or if there was an emergency, how would people get ahold of me? It’s hard to believe that it was not that long ago when not everyone had cell phones , how did we survive? They say once you own and use a smart phone you will not be able to live without one! We love our technology because it makes our lives much more productive and definitely easier in many ways.  

We are now always connected to the world , news , people, information, networks, and more all at the tips of our fingers. We can get the latest news in just a few seconds instead of having to wait until we get home from work and wait for the nightly news to come on. For better or worse there is very little “waiting” that we have to do anymore. Everything is getting closer to instantaneous as possible and it is the way the world's culture is evolving. People want to do things on their time when it’s convenient for them.  

Mobile ECM AppsWhen you want to check your bank account balance what do you do? Most people now-a-days either log into their online banking account / app to quickly check or send a quick 3 letter text message “BAL” to their bank to receive an instant text back with all their account information. I’m sure you remember how you used to keep track of your checking account by keeping meticulous records in your check book and hoping that it would balance out to the amount that was on your monthly statement that you received by mail. How about how long it used to take you to pay your bills? That’s another long story. My point is, why are companies still operating on out-dated, time consuming, completely inefficient processes when there are such easier ways available to us through new technologies?

Mobile technology is still fairly new, but has really evolved quite rapidly over the past 10 years. Mobile Enterprise Content Management (ECM) has unlocked another level of productivity and flow of your business processes that has drastically improved the way many businesses are running.  Employees can review, revise, and work on documents, collaborate and participate in business processes no matter where they are right from their mobile devices.    

These are just some of the powerful advantages of a Mobile ECM solution:

 Turn any smartphone or tablet into an enterprise information capture application
 Capture documents and optimize the images for highest quality
 Transform them into editable, searchable information with smaller file size
 Add meta data to documents
 Submit documents and data to business processes, archives or systems
 Enforce business rules from corporate systems directly within the app

Mobile ECMMobile ECM platform, like Kofax Capture, allows organizations to improve the agility and responsiveness of their processes to ultimately close more business faster, improve customer satisfaction by proactively engaging their customers on the information they need. This in turn will reduce your process costs and latency through a combination of automation, dashboards, and analytics features that allow you to track your info every step of the way. Another industry leading ECM solution that has extensive Mobile functionality is OnBase. With OnBase your employees can have secure access to all of the documents and information they need no matter where they are. Not only can you access the information you need when you need it but you can make important business decisions and monitor their business processes while your on the go. It's very powerful and practical at the same time. 

Like I mentioned before, there is very little waiting anymore, people expect our products and services to be almost instantaneous and if we can’t offer them that, then they will gladly give their business to a company that can offer it to them. It’s a harsh reality but it’s better to know this and be prepared than to ignore it and be left behind. We live in a crazy, fast paced society and as businesses we need to do all that we can to keep up and continually meet the demands of the new customer.  

For more information on Mobile ECM and how it can help to boost your productivity Contact Us! 

Tags: Document Management, Kofax Capture, BPM, OnBase, ECM, Mobile Solutions, document capture

How Kofax TotalAgility Can Help Improve Your Business

Posted by Brianna Smith on Thu, Jul 02, 2015 @ 11:43 AM

smart-process-apps-1Kofax Total Agility is a unique solution that helps businesses streamline their workflow and boost operational efficiency. It works to capture information across the organization. Its a Business Process Management (BPM) and Dynamic Case Management platform, and improves process management, allowing organizations to achieve unparalleled operational gains. Kofax TotalAgility also integrates seamlessly with systems like OnBase, FileBound, FileNet, and thousands of other ECM and Line of Business Applications.

This solution can help improve your business because it can capture a wide array of different information, from PDFs to emails, paper documents, and even unstructured documents. It can also do the following:

    1. Achieve continuous process improvements

    2. Deliver organizational transformation for a competitive advantage

    3. Reduce costs associated with standardized and repetitive business processes

    4. Support the efficient delivery of non-standardized or unpredictable business processes

    5. Ensure compliance to industry regulations (e.g. SOX and HIPAA)

    6. Reduce errors and improve exception handling

    7. Deliver increased ability to respond to changing organizational and market conditions

    8. Deliver improved visibility of operational performance, to process and task level

With this solution, businesses will see an improvement in overall efficiency and theyll become more flexible and better able to execute business processes. The end result will be lower costs and a better return on investment (ROI).

business-processes_regAnother reason why Kofax TotalAgility is so great for businesses if because it delivers both business process management (BPM) and dynamic case management (DCM) in a single platform. Unlike BPM, DCM can better manage dynamic, unstructured processes. Having a solution that can deliver both is ideal for large corporations and government agencies who are often dealing with a number of issues at a time.

Do you have questions or would like to request more information about Kofax TotalAgility? Contact us!

Tags: Kofax, Kofax Capture, BPM, ECM, Workflow, document capture

Innovations in Mobile Are Causing Blurred Lines

Posted by Dan Termale on Thu, Jun 18, 2015 @ 09:53 AM

iStock_000015569398SmallWhen you leave the office at the end of the day—do you leave all your work behind? With a smartphone or a tablet, more and more employees are finding that the solid line dividing the end of their work day and the start of their personal day is blurring. In our global society, it is not uncommon to speak to international divisions late at night or early in the morning to accommodate several time zones across the globe. Or, you cannot resist glancing at your mobile device at home, at your son’s soccer game or your daughter’s ballet recital.

The same is true within an organization that deploys workers in the field or receives customer information, like insurance claim forms, Medicare enrollment forms or bank deposits through a smartphone or an app.

You are watching an old movie and the private investigator says—“We’ve got to get to a phone quick.” Then, they hunt for a pay phone. Today, we crave immediacy and the convenience of access on the go and mobile is the answer.

stock-footage-young-architect-working-with-tablet-computer-and-blueprintsThe branch manager, retail store manager or field worker, like a property assessor, plans his day—and with his tablet, he can pull up blue prints, property information, document files on behalf of the property—as if he is sitting in his office. There is no hold-up with, “I have to go back to the office to get xyz,” because he can assess what he needs at the time that he needs it.

In a recent report, IDC predicts 87% of connected devices by 2017 will be tablets and smartphones. Further, they report PC’s will drop from 28.7% to 13.0%.

But, where is your business without the capability to handle eForms or pictures within your business processing. If you are still dealing with paper processes and have not entered the digital age for your workflow—you are already behind. Mobile is the next logical step for organizations that have ALREADY embraced enterprise content management (ECM) so invoices route seamlessly, student or worker applications are automatically tracked on a system checklist or compliance officers track their data within a centralize repository.

happy-customers-600x400Speed and convenience not only make customers happy, but also gives businesses the edge. What customer would not be happy to get a fast loan approval? Certainly the bank that accelerates its approval process can handle more loans. More loans result in more money.

Knowing that you can submit your car claim from your driveway versus printing out forms and sending them in demonstrates how the demarcation of what we do and when we do it has changed significantly. It is not only the spouse calling from grocery store aisle to ask ‘which cereal?’ but it is the knowledge worker with instant access.

ECM helps businesses work more productively—from version-controlled collaboration to a calculated destruction plan for documents’ life cycles. But, mobile capabilities, along with ECM, further enhance the value of streamlined, digitized, centralized, scalable operations that release you from the chokehold of paper.

Who Benefits the Most from Mobile

• Individuals: ever-connected, you gravitate to companies that make processes easy.
• Banks: the faster a loan application can be processed the more loans the bank can do.
• Insurers: claims online/photographic documentation upload.
• Colleges: transfer credits and financial aid administration accelerated to give the edge
in responding first to the applicant.
• Medical Workers: your doctor uses his tablet for rounds, at his clinic, in his office or when
called for an emergency. He has fingertip access to your blood work, X-rays and medical history.
• Field Workers: four walls no longer define your office; you have what you need via your tablet.
• Government Clerks: eliminate the stacks of paper for processing and get your forms
submitted electronically into the central repository. Say goodbye to rows of file cabinets.

work-life-job-home-balancePersonally and professionally, the lines are blurred between home and work: individuals use mobile technology and expect the businesses they use to use it, too. For organizations, the mobile solution, combined with smart content management across the enterprise translates into gains in productivity plus positive customer perceptions.

Let Konica Minolta ECM Solutions tell you more about how you can leverage your enterprise’s content management by incorporating mobile technology. And, if you are still battling piles of paper, our solutions consultants will guide you to the path of an efficient, digital enterprise. Contact Us

Tags: Document Management, BPM, ECM, Mobile Solutions, Workflow, Going Green, enterprise content management,, Technology,, document capture

Achieving Digital Nirvana - Part One

Posted by Dan Termale on Fri, May 29, 2015 @ 03:30 PM

n. a state of perfect ROI happiness, business cultural harmony and freedom from paper

digital travelerIn this two-part topic, we challenge you to think about what kind of digital traveler you are on the digital spectrum, and we explore where your organization falls on that spectrum. Further, we look at how taking the enterprise view marries the forward-thinking strategists with the business unit needs for effective content management enabling your organization to reach Digital Nirvana.

Reaching Digital Nirvana requires a journey that brings your organization to the point of digital maturity with today’s technology and time-saving processes. Companies are continuing to innovate their products and services to make the user experience better and to offer—more robust options promising a better outcome. You can save time. You can save money. You can find content more easily. You can make your work life much easier.

“ You can save time. You can save money. You can find content more easily. You can make your work life much easier.”

o-DISORGANIZED-DESK-facebookThese promises are true. But, often we see uncoordinated efforts within a company that prevent the organization from benefiting across the enterprise. The excitement of new solutions and the prospect of moving away from cumbersome manual processes have to be not only good for one business area, but also a driver toward enterprise wide transformation. A company’s vision needs to come from the transformational leader who encourages the enterprise to innovate, increase connectivity, embrace technology and keep an eye on future developments that will keep them competitively ahead of their peers. This vision needs to seep into every department to empower the business units to find solutions that make the enterprise work better.

A recent study by Capgemini Consulting (CGC), The Digital Advantage: How digital leaders outperform their peers in every industry, indicates that “few firms have positioned themselves to capture the real business benefits.” The resulting struggle for success suggests that the company has not married its digital investments with its vision, and risks duplicate investments that do not transform the company overall.

So what are your challenges?

  • Recognizing that the investment plus the vision equals the success.
  • Acknowledging that you need a trusted advisor to help you find the path that is right for you.
  • Identifying your most difficult points in your business processes.
  • Understanding your current position.

On the Journey to Digital Nirvana, there are four types of travelers, as the CGC study defines them: Beginner, Conservative, Fashionista and Digerati. They position these travelers into quadrants based on their level of digital intensity (action) vs. transformational management intensity (vision).

Screen_Shot_2015-05-27_at_2.44.48_PM
The Journey to Digital Nirvana

(Requirements)

  • Transformational leaders with a vision
  • Promoting innovation in the business culture
  • Embracing the desire to connect
  • Taking the enterprise view
  • Forward-thinking investments
  • Sustaining momentum 

We look at these travelers on a spectrum from unhappy to reaching nirvana. As improvements in operations affect the corporate culture, we see an ineffective technology that does not solve a business problem only leads to employee frustration—not happiness. 

  • Are your employees happy and productive?
  • Can you identify which type of traveler your company is within the CGC grid?
  • Are you all for innovation and taking the next important technological step for your enterprise, but reluctant to commit?
  • Do you have a lot of little fixes but lack a coordinated view?
  • Are you struggling with cumbersome processes that demand your attention but you don’t know how to begin?

Why does digital maturity matter?

Besides driving efficiencies within the enterprise, you can eliminate employee frustration with repetitive, manual tasks; you can enable strong collaborative efforts and streamline processes to accelerate performance. But, what really matters is the return on your investment. In human terms, you acknowledge your employee’s worth and demonstrate you can help them with advanced technology. In monetary terms, you win with better financial performance.

Those companies that are mature in both dimensions (digerati) have the highest performance, far outperforming less-mature firms on multiple financial measures.

ROI is the answer.

ECMNewsletter_Issue_6_final_-_Nirvana_Part_1_1For instance, Enterprise Content Management (ECM) focuses on business processes that are manual, repetitive and paper-intensive. Solutions in this arena boost productivity by eliminating paper and physical files with digitized content and streamlined workflows. Reduced errors, increased productivity, easy collaboration and real-time access frees up workers because of accelerated processes (paying invoices, handling claims, evaluating mortgage applications, etc.).

You can leverage your workers more effectively to spend time on more valuable business tasks. Depending on your business needs, you may have already embraced mobile technologies to support branch operations or field workers who get fingertip access to documents that they need to review or to which they need to refer. Whatever your needs, taking the step forward puts you further down the road toward Digital Nirvana.

From the chart below, we see study results for the various travelers:

Digital-Nirvana-2

Advantages

Companies that rate high on action see gains in their ability to “more volume with existing physical capacity.” While companies that rate high on vision are “more profitable.” Overall, the company with both high action and vision outperform all the others.

Disadvantages

Companies that are still beginners, regardless of industry are “several years from gaining the digital maturity that their digerati competitors already possess.” 

Trusted Advisor 

Can you afford to wait? Let us share with you more about Konica Minolta and guide you to the right ECM solution that meets your business needs, enables you to realize a positive ROI and achieve Digital Nirvana. Contact Us!

Download the Journey to Digital Nirvana Infographic for a complete depiciton of the journey.

To read part 2 of this article - click here!

Tags: Document Management, BPM, ECM, Workflow, go paperless, document capture