Call Us Toll Free: (800) 966-5738

Konica Minolta ECM Blog

Tools to Improve Your Business Productivity Levels

Posted by Dan Termale on Mon, Sep 19, 2016 @ 10:24 AM

shutterstock_112692412.jpgEmployees are becoming more productive than ever with the help of new modern business technologies. They’re utilizing technology, have embraced change and are now seeing and reaping the benefits! According to the Bureau of Labor Statistics, worker productivity has grown 80 percent from 1973-2011 and has risen 25 percent in the past 10 years alone. This increase is surely because employees now have the abilities to do their jobs from almost anywhere. This added flexibility has saved organizations a lot of money and has made them much more productive and lucrative.  

The modern work environment is now flexible due to the use of mobile devices that can access critical information from anywhere. Workers are more equipped to do their jobs better than ever before. Having access to their business content while they’re not in the office has opened up a whole new world of options and opportunities for new business.

Business Process Management (BPM) is the technology that organizations use to streamline and manage their business processes. Smart process apps (SPAs) are a new wave of BPM and dynamic case management (DCM) tools that give customers with more agile work environments a chance to process their information faster and go beyond the boundaries of traditional BPM. Smart Process Apps are designed to support business activities that are people intensive, highly variable, loosely structured and subject to frequent change. Examples of departments who are using SPAs are Accounts Payable, Accounts Receivable and Human Resources. 

iStock_000046141776_XXXLarge_updated.jpgIt's amazing the ROI that SPAs bring organizations because they’re able to handle those processes that have constant exceptions and are loosely structured. That has been the challenge of BPM and DCM: Though they can handle most business process exceptions, they’re not designed to specialize in that area.  

With mobile capture and cloud-capture abilities, you can capture your business critical information right at the beginning and start the correct business process. Wherever you may be — whether onsite at a client location or at the airport — when you receive that information, you can immediately start the process. Smart process apps have the ability to travel wherever you go so that your process time is greatly lessened and your customer satisfaction will surely skyrocket because of it.  

If you’re looking to improve your organization’s productivity and want to explore some options, then Contact Us. We would love to help!

Tags: Document Management, BPM, ECM, Workflow, Smart Process Apps, Dynamic Case Management

Embrace Innovation & Position Yourself for Success

Posted by Dan Termale on Mon, Sep 28, 2015 @ 03:50 PM

innovation-techWhen we implement Automated solutions it saves our businesses time, money, and resources by enabling our repeatable, predictable, and critical activities to be automated and streamlined. This is a great and necessary step to making our business more efficient but it should not stop there. Many businesses have invested in automated solutions but then stopped, thinking that they have reached optimum efficiency. There is always room for improvement and you should always strive to not only have efficiency but also innovative ways to provide your customers a reason to choose you over your competitors. 

Take for example your human resource department, which can be one of the most paper intensive areas of any company. HR departments in every type of organization have one thing in common, paper forms, they love to use paper forms for everything! Have you found this to be true? The HR department in particular has always been one of the most paper intensive areas in an organization . It is challenging to stay organized and the struggle is continuous to keep all of your HR related files up to date. One of the reasons why HR is so paper heavy is because your dealing with such a variety of document types and different pieces of sensitive personal information for all of your current and past employees. You can implement a paperless solution for HR to automate these paper heavy processes, but you should consider choosing a solution that offers more than that.  

spa_1

There are many different Enterprise Content Management (ECM) solutions in the market , a lot of which are great, but only some of which can offer you that innovation that your looking for. Smart process applications (SPAs) are a newer category of software that provides an essential link between systems of record and systems of engagement, or the ways in which customers interact with an organization. These systems of engagement include face-to-face interactions in branch offices, web portals, mobile apps and social media.

285aa2aA Solution like Kofax TotalAgility, which is the world’s first unified smart process application development and deployment platform, combines mobility, information capture, process management, and analytics to simplify and streamline building SPAs. Without needing to modify any systems of record, you can design process, develop and deploy applications—all on a single platform for lower TCO and faster time to market

It is important for us to stay at the top and even ahead of industry trends and buying behaviors; after all if we don’t, we know our competitors will! By now you should be aware of the changing customer needs and the fact that your business has to do something in order to keep a competitive edge on the market. Don’t be afraid of change, embrace innovation and position yourself for success. 

For more information Contact Us - we have case studies, whitepapers and personalized demos available!

Tags: Kofax, BPM, ECM, Workflow, Smart Process Apps, Dynamic Case Management, go paperless, Technology,

BPM or Workflow - Which Is Right For You?

Posted by Brianna Smith on Wed, May 27, 2015 @ 01:46 PM

ECM-SolutionsThe ECM world is filled with terms and phrases used to describe the benefits of ECM. Paperless systems, streamline your operations, smart apps, and more, sometimes things can get a little confusing because some terms or phrases are similar and easy to mix up like Business Process Management (BPM) and Workflow.

BPM and workflow dont get mixed up because they mean the same thing. In fact, they deal with completely different areas of functionality and purpose. Theyre similar because they both address the need to automate core processes to achieve efficiency, eliminate bottlenecks, and cut out redundancies, in their own, unique ways. The difference between the two is as follows:

WORKFLOW

workflow-managementWorkflow facilitates simple routing of tasks or activities from person to person. Workflow Automation software uses application specific sequencing of tasks set up with predefined rules, including either automated or manual activities. Furthermore, a workflow is usually set up on a fixed business process and you will have to tell the system how to deal with exceptions to the predefined rules.

These systems are very intuitive and take a learn by example approach. This means that the systems get smarter over time and it learns every time you process an exception, new vendor or data type so that the next time it will automatically know how to process it.

BPM

BPMBPM characterizes a series of activities that are independent from specific applications and systems. BPM has the ability to coordinate activities and tasks among users. BPM can connect different systems by allowing data sharing and universal control of the business critical data from a single interface. It works with a number of interfaces as well, including OnBase, Microsoft SharePoint, and any other document management system or ERP system.

Business processes, once they are defined, can be modeled, automated and managed to help you realize maximum efficiency to lower your costs and achieve higher operational output. By following set rules, BPM is able to distinguish between exception rules and the actual flow of your business processes that allows you to govern every process.

Want to learn which is right for you? Contact us! Wed be happy to help.

 

Tags: Document Management, BPM, ECM, Workflow, Smart Process Applications, Dynamic Case Management

Take Control of Your Case Management Headaches

Posted by Dan Termale on Thu, Jan 08, 2015 @ 03:43 PM

image_2In every business there are areas that are known for taking a long time or are considered to be inefficient processes. Everyone has them and they vary. For some it may be their Human Resources department and their paper heavy processes that take forever to get anything done. It could be in your Accounts Payable department where invoices come in through the mail and pile up until your AP clerk has the time to process it manually. I could go on and talk about the challenges in each department, but in this post I am going to focus on the area of Case Management. 

Case management is an orchestrated effort that brings content, people, and processes together in alignment to a focused cause, which is to manage the case. All different types of content come in and needs to be captured, stored, managed and delivered to the right people all in a timely manner. This is where the importance of having a system in place to coordinate the content and processes come into play.

case-managementBusinesses need the ability to automate and streamline the capture process, automatically classifying inbound content and routing it to the right people who need to view the info. Especially when content is moving from department to department and to different locations and branches. Having the the functionality to streamline this process digitally while minimizing paper will be a huge time and money saver. If you want to successfully implement a new system and streamline processes for your case management then it’s important for you to get organizational buy-in from the top down. This will make your success rate much higher and transition smooth.

case-management-Cases touch almost every area of an organization.  They carry a high importance rate because they define key relationships with vendors, employees, customers,  and providers.  A case is more than just a document, there are a lot of correspondences that go along with them. You want to be able to have all of your case related information in one central secure place for you to be able to keep track and manage them efficiently. With an Enterprise Content Management (ECM) solution like OnBase you will finally be able to address and fix your long case cycle times, not having the ability to see all of the related case data in one place, and the visibility to oversee the whole case process with detailed live reporting.

With OnBase you will:

  • Reduce time from request to approval.
  • Have a complete view of cases and all related materials.
  • Improve your visibility and reporting abilities.

For more information on how OnBase can transform your Case Management process then Contact Us! We would love to provide you with more information. 

Tags: OnBase, ECM, Workflow, Smart Process Applications, Dynamic Case Management

How to Evaluate Your ECM Needs for Microsoft Dynamics Users

Posted by Dan Termale on Wed, Dec 11, 2013 @ 01:25 PM

How does a Microsoft Dynamics user go about selecting the right ECM solution - and one that works well with an existing ERP or CRM solution? This question is and will be gaining popularity over the coming years as the Enterprise Content Management (ECM) market is forecasted to double over the next 4 years. It is through ECM that businesses are able to gain the abilities to capture, manage, access, store, search, and deliver their critical content to their core business processes and workflows. The ECM technology you decide to go with must work well with your existing ERP and CRM systems if you want your ECM implementation to be a success.

ECM choiceThe best way to start your ECM evaluation process is to figure out what features and functionalities you really need from your new system. List the functions that are must haves and that will bring the biggest ROI back from your investment. Have these goals and needs clearly identified before you buy a solution. You don’t want to buy a solution then try to figure out where and how you can use it, that will make your implementation very hard to succeed. Determine the short and long term goals you want to accomplish and find an ECM solution that will help you best achieve them.

As a Dynamics user you already have some built-in business process management (BPM) tools that come with your Dynamics system. For most company’s these functionalities are just not enough to handle their dynamic business processes, but for some it may. Just don’t automatically disregard the functions your current systems already have, make sure your using it to its maximum capacity and if/where it falls short then look for those qualities in your ECM system.

OnBase ecmYou want a ECM system that will integrate and collaborate seamlessly with your Dynamics and other systems. ECM solutions are not made to be stand alone systems, they are made to be dynamic, interactive technologies that help you work more efficiently. These 5 areas are key points that your ECM needs to be fully featured in; Capture, Process, Access, Integrate, Measure, and Store. The OnBase ECM platform does a great job in all of these core areas.

Unlike many ECM offerings, OnBase is not a collection of acquired technologies. It is an organically and continuously developed suite of ECM applications that uses the same code base, user interface, content repository and security and administration modules. With both depth and breadth of enterprise-class product functionality, OnBase reduces administrative overhead and training costs and accelerates end user adoption by meeting the needs of multiple business areas.

Educate ITIn any corporate project the first step involves learning and educating yourself on the different technologies and solutions that you will be evaluating. Let AMS Imaging help you in that process. We have many case studies, whitepapers, product brochures, and industry articles that will help you make the right choice!

Contact Us for more information!

Tags: Document Management, Paperless Office, BPM, OnBase, ECM, OnBase workflow, Mobile Solutions, Workflow, Smart Process Apps, Dynamic Case Management

Kofax TotalAgility - BPM & Dynamic Case Management Software

Posted by Dan Termale on Tue, May 28, 2013 @ 02:26 PM

BPM Dynamic Case ManagementKofax TotalAgility is a BPM and Dynamic Case Management platform that enables organizations to achieve significant operational gains through better management of processes. More efficient, flexible and better executed business processes mean lower costs plus greater and earlier ROI. This solution is able to deliver both business process management and dynamic case management in a single platform. For large corporations and governments agencies who are dealing with cases and/or patient records, lawsuits and insurance claims this type of solution really provides the increased efficiency and workflow needed to excel and become more profitable. 

Theres a difference between Business Process Management (BPM) and Dynamic Case Management (DCM). They are similar in the fact that they both work to improve task management and workflow, but they differ in the fact that BPM focuses on the complete definition and control of structured, repeated process , while DCM works on a more ad hoc  basis to manage dynamic, unstructured processes. So it depends on how your business processes are structured, BPM may be the solution that will work perfect if all of your processes are well structured and predictable most of the time. If your business processes are more "untamed" and lack that repeatable structure then DCM would be able to handle your specific case scenarios.

Kofax's TotalAgility Helps Organizations:

  • Achieve continuous process improvement
  • Deliver organizational transformation for a competitive advantage
  • Reduce costs associated with standardized and repetitive business processes
  • Support the efficient delivery of non-standardized or unpredictable business processes
  • Ensure compliance to industry regulations (e.g. SOX and HIPAA)
  • Reduce errors and improve exception handling
  • Deliver increased ability to respond to changing organizational and market conditions
  • Deliver improved visibility of operational performance, to process and task level

Tags: Document Management, Kofax, Kofax Capture, BPM, ECM, Workflow, Smart Process Apps, Dynamic Case Management

Smart Process Apps - What They Are & Why You Need to Know.

Posted by Dan Termale on Mon, May 20, 2013 @ 02:08 PM

Mobile Capture, Smart Process AppsSmart Process Apps is a new term (phrase) that is starting to take its place in the market as part of the Enterprise Content Management (ECM) and Business Process Management (BPM) offerings. The term smart process applications was introduced by Forrester to help describe collaborative, process-based packaged applications for human centric work processes. In Forrester's words, " A new generation of applications to help make human-centric, collaborative business activities be more effective in oder to help people be smarter in executing critical business activities."  Kofax is one of the leading vendors in the data capture and smart process apps market currently and they are setting the pace for these new technologies that are helping organizations effectively handle their business processes. 

BPM has been the technology that organizations have been using to streamline and manage their business processes. Smart Process Apps are a new wave of BPM and Dynamic Case Management (DCM) tools that give customers with more agile work environments a chance to process their information faster and go beyond the boundaries of traditional BPM. SPA's are designed to support business activities that are people intensive , highly variable, loosely structured and subject to frequent change. Examples of departments who are using SPA's are Accounts Payable, Accounts Receivable, Human Resources and more. It's amazing the ROI that these SPA's can offer organizations with being able to handle those processes that have constant exceptions and are loosely structured. That has been the challenge that BPM and DCM have had in the past, though they can handle most of the business process exceptions they are not designed to specialize in that area. 

With Mobile Capture and cloud capture abilities you can capture your business critical information right at the beginning and start the correct business process. Where ever you may be whether its onsite at a client location or at the airport when you receive that information you can immediately start the process. Smart Process Apps have the ability to travel wherever you go so that your process time is greatly lessened and your customer satisfaction with surely sky rocket because of it. 

People want their information fast! Be able to meet their expectations by using Smart Process Applications to start and finish your business processes faster than ever!

Tags: Kofax, BPM, ECM, Smart Process Apps, Dynamic Case Management

Business Process Management (BPM) - Case and Workflow Management

Posted by Dan Termale on Thu, May 16, 2013 @ 10:02 AM

Business Process Management (BPM)The terms Business Process Management (BPM) and Workflow or Case Management are terms that are becoming more popular among the business intelligence world. The rise of Smart Process Applications (SPA) and it's gaining adoption rates among organizations all across the board from small to multi billion dollar companies is becoming a real topic of interest, and for good reasons. The way businesses run and operate are more complex than ever, the amount of information and data that run through an organization is shocking and the mediums in which this data is being used is the cause for re-evaluation into these new "smarter" processes. 

Business Process Management (BPM) empowers people to work more efficiently , it improves the flow of complex business processes, and it helps to track processes that are complex but structured.  BPM focuses on the complete definition and control of structured, repeated process to improve task management and workflow.There are many areas in an organization that BPM functions and improves processes. BPM can support the broadest range of business operations from Accounts Payable to Human Resources to IT and more. Certain processes range from structured to dynamic and case-based and there are different approaches to take for each. For more structured processes BPM will be the best fit, for more human-intensive unstructured processes then Dynamic Case Management (DCM) is best for that, and if your dealing with case-based processes and your looking for case management software then again DCM would best fit those needs. 

Business processHaving BPM and/or DCM smart process apps involved in your daily operations will help you to make rapid deployment and continuous use of your critical business information that will boost your efficiency levels and make your business run smoother than ever. Employees and customers like to feel empowered and giving them the tools to do their jobs better and more efficiently with an integrated mobile and smart process app like BPM will improve both the quality of work and process time. The power of business process and case management tools known as BPM or Smart Process Apps are leading the cutting edge of business technologies. They are becoming increasingly popular and they are setting companies apart from the pack and making them industry leading companies. 

For more information on BPM or Smart Process Apps take a moment and Contact Us , we would be glad to chat with you!

Tags: BPM, Mobile Solutions, Workflow, Smart Process Applications, Smart Process Apps, accounts payable, Human Resources, Dynamic Case Management