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Konica Minolta ECM Blog

What’s the Next Step After You Choose Your ECM Solution?

Posted by Dan Termale on Fri, Feb 10, 2017 @ 09:37 AM

So you’ve found an Enterprise Content Management (ECM) solution that you like. Now what? How do you make sure that the one you chose is implemented successfully? Here’s some guidelines.

Plan and Strategize

iStock_000046141776_XXXLarge_updated-1.jpgSuccessfully implementing an ECM solution takes a lot of planning and strategizing. Business leaders must put in the necessary time to map out exactly how the ECM will run from every angle, throughout every department. It’s essential to ensure that the implementation strategy is clear from the beginning on all stages of the process from document capture, records management, business process management (BPM) and the other aspects of the solution.

Usability

Ensuring that an ECM solution is easy to access, use and learn is a sure-fire way to gauge whether or not you chose the right solution or not. After all, because the users are typically the consumers of an ECM solution, it’s ideal to give end users a pleasant, easy to use experience when setting up an ECM and workflow system by making it as user friendly as possible.

Educate Staff and End Users

Education is imperative because staff members and end users may not understand what an ECM system is. Making sure they understand the benefits of the new system and how to get the most of out it will go a long way.

iStock_000016903391LargeR.jpgCommunicate, Communicate, Communicate!

Communication between business users and the IT staff who will be supporting the system is key. You want the business requirements to be very clear and straight-forward for the users to understand. Gaps in communication can lead to problems and hurt the overall adoption of the ECM solution.

Choose the Right Vendor

Choosing a vendor that has the necessary expertise and will go above and beyond what a business needs is a must have. The right vendor will help businesses define its vision and road map for the ECM solution to meet all of its needs. Ideally, the solution needs to be scalable, continuously evolving, and ready to integrate with existing ERP and legacy systems.

Are you looking to implement an ECM solution successfully? Contact us! We have one of the best teams in the industry and would love to help answer any questions you may have about your ECM search and implementation.

Tags: Document Management, ECM, Workflow, Document Imaging, enterprise content management,

Enterprise Content Management (ECM) Solutions Help Reduce Educational Costs

Posted by Dan Termale on Fri, Nov 18, 2016 @ 10:03 AM

The lack of funding in the education sector isn’t new. It seems as if every week there’s another school somewhere in the United States that is being forced to cut back on something — whether it be resources available to the students or eliminating staff. The good news is there’s a solution to help ease the pain of any financial burden that a school might be facing.

Que, Our Enterprise Content Management (ECM) K-12 Education Solutions

dreamstime_2798611.jpgThe K-12 Education ECM Solutions exists to help school districts and Education Service Centers overcome economic, compliance and efficiency challenges by reducing costs and increasing the resources available for student services. With the money saved from implementing an ECM solution, jobs can be saved, as can many resources and programs that children rely on.

Not only that, but with ECM, you can digitally manage content (e.g., paper-based documents, digital documents, e-mails, faxes, web content and multimedia files) and processes in a single, easy-to-use application that complements existing systems, such as Student Information Systems (SIS), Human Resources (HR) and Finance.

Other areas of education will benefit from the ECM solution as well, such as the free and reduced meals program, purchasing and accounts payable, food services, public record requests, school uniforms and facilities.

FREE AND REDUCED MEALS PROGRAM

As part of ensuring that children are ready to learn, most U.S. K-12 schools offer a "free breakfast and lunch" meals program to the eligible student population. Our K-12 Free and Reduced Meals Program solution allows schools to efficiently operate this program with minimal resources.

How it works:

  • Application Forms are generated for each student
  • The student’s family completes and returns the form to the school
  • The form is scanned into the system
  • The information on the form is captured and stored in the database
  • The captured data is checked against the Free and Reduced Meals Program rules
  • The meals system is then updated with the new information on eligible students
  • Any exceptions are automatically routed to the right person for swift resolution

PURCHASING/ACCOUNTS PAYABLE

The K-12 ECM Solution simplifies the process of procuring and paying for goods and services. Our solution integrates with most districts’ accounting platforms and can be accessed using a web browser.

This solution manages the documents, data and processes required to manage budgets, gain purchasing approvals and pay bills quickly. In addition, schools can also benefit from increased early pay discounts and reduced late payment penalties; all within a framework that takes the pain out of auditing and compliance.

FOOD SERVICES

Create procurement and payment workflows; reducing the time your team spends on repetitive administrative tasks. Streamline these core processes and you'll not only avoid late payment penalties, you'll also gain full visibility into your entire operation meaning more accurate orders, less waste, and more time to focus on delivering tasty, cost-effective and nutritional meals.

PUBLIC RECORD REQUESTS

dreamstime_l_14628620 (1).jpgFederal and State laws now require all email to be secured, archived, and available for rapid discovery in the event of a public records request. Schools may also need to respond to requests for other paper and digital documents.

This ECM solution simplifies the effort of managing e-mail communication, paper documents and digital content by delivering a single platform that manages all these types of information using a single system. Communications and content can be captured in real time and having a content management solution makes it simple to execute highly specific searches that enable schools to swiftly and accurately respond to records requests.

SCHOOL UNIFORMS

The automated school uniform solution generates and prints individual applications for each student. Filling out the application is made easier as any relevant information already stored about the student is pre-populated on the form.  Once the form is completed and returned, the application is scanned and the information completed by the student’s family is automatically stored in the database. This information is used to complete the process for the new school uniform.

FACILITIES

dreamstime_xl_26467612 (2).jpgOur Facilities solution allows schools to efficiently manage building renovation projects by automating the documents, digital content and processes associated with managing contracts, contractor payments and quality assurance efforts.  

Your ECM solution will manage all the content you have whether it’s paper documents, digital documents, audio files, video clips or application files. Quicker access to content frequently means projects spend less time in administrative black holes. This also ensures this content is protected in the archive so that it can be referenced by future project and maintenance teams.

We care about the success of the educational system and believe that, with our ECM Solutions, schools will find it easier to manage every aspect of their different workflows so that they can continue to put the well-being of their students first. Click Here to ask us a question!

Tags: Document Management, BPM, Workflow, CAD, go paperless, enterprise content management,, higher education

Faster Claims Processing Makes for Happy Customers

Posted by Dan Termale on Thu, Jul 14, 2016 @ 10:24 AM

dreamstime_l_33395237_1.jpgWhen is comes to processing insurance claims, two things are very important: time and accuracy. It’s a race against time when you’re processing an insurance claim because the longer the process, the more it costs and warrants more chances for complications. Customer experience is affected largely by the amount of time and effort it takes a claim to be completed. Customers don’t want to wait weeks for a claim to be processed; to them that’s poor customer service and they’ll likely start looking at your competitors who can offer them faster, more enjoyable processing.

Processing insurance claims can be a costly and time-consuming endeavor, which is why businesses are beginning to look for tools to simplify the process. After all, the faster claims are processed, the lower the costs for businesses and the happier the customers will be. Fortunately, there’s an Enterprise Content Management (ECM) solution for this.

Claims Processing is also often one of the areas within a business with the most complexities and overhead. Why? Because Loss Adjustment Expense (LAE) is on the rise, meaning that claims costs are continually a black hole for insurers. Additionally, the current claims processing process is simply too inefficient and time consuming. There are too many steps, resulting in high costs for insurers and disgruntled customers.

dreamstime_l_42750009_2.jpgAn ECM solution for claims processing gives your claims teams all the information they need to process claims and handle exceptions fast according to business controls. The solution can integrate seamlessly with your existing systems and share information enterprise-wide, greatly automating your processes and saving you time.

More key benefits of the ECM solution for claims processing include:

  • Increases productivity by reducing the need to search for information across multiple data sources
  • Ensures tasks are completed in a timely manner with reminders, timers, notifications and other communications
  • Improves compliance through greater visibility, audit ability and adherence to internal controls
  • Reduces time to make a decision thanks to immediate access to information

Even better, the claims processing ECM solution also has a mobile option. This allows users to capture, collect and manage content on their mobile device  in the office or in the field  so work gets done faster and more accurately.

ECM solutions exist to make life easier for businesses. They simplify and streamline their workflows and save valuable time and money. If you would like to learn how to implement an ECM solution to tackle your claims processing headache, contact us! We’d be happy to help.

Tags: Document Management, ECM, Workflow, go paperless, enterprise content management,

Stay Compliant by Following These Rules When Retaining Documents

Posted by Dan Termale on Thu, Mar 24, 2016 @ 01:41 PM

document storagePaper. That’s the one thing all businesses have in common in some shape or form. The difference is that some businesses are drowning in it while others have taken the steps to manage and maintain it.

Something else that most businesses have in common is the requirements and regulations to stay compliant. The price of non-compliance can be very costly and, if you ask anyone who has gone through a non-compliance situation, they will tell you it’s not fun.

Thankfully, there are five steps you’d do well to consider when developing a process for retaining your documents and staying compliant:

1.) Don’t be a hoarder and retain every document just because. Different types of documents have required legal lifespans before it is OK to destroy them. Do your research on those timeframes and plan accordingly.

2.) When we say retain your documents, it doesn’t have to be in paper form in a filing cabinet, and hopefully that’s not your only plan of retainment. Consider implementing a paperless solution to convert and store your documents digitally. That way when you actually need to look up a specific document from five years ago, you’ll be able to just do a simple search and retrieve. Having an Enterprise Content Management (ECM) system will decrease the need to store paper documents and surely increase your productivity and workflows that revolve around them.

3.) One of the key issues with compliance is data security. When you store your documents in filing cabinets and storage rooms, you’re not keeping your information secure. It’s at risk to being ruined by natural disasters, fires, theft, or handled by the wrong person. Having a paperless solution allows you to really secure your information and control who can access it.

4.) Having the ability to access your information the moment that you need to is important. Customers are used to getting fast service anywhere else they go, so they expect it from our businesses as well. If it takes you hours or days to locate a file or document to complete a transaction of business process, then you would greatly benefit from an ECM solution. Your customers and employees will both benefit from this. Allow your employees to spend their time on more value-added activities instead of spending time searching for information.

5.) When you implement an ECM solution to manage your content, you can control how long you want to keep/store your information. Depending on the type of information, you may only need to keep a record for two years or forever. Within your ECM system you can set termination dates for data to know when it’s safe to discard. This way you don’t keep accumulating more documents and information without getting rid of the ones you no longer need in a safe and secure way.
compliance

It’s important that you take all of the necessary steps to protect your business and customer information and to stay compliant with all of the current laws and regulations. There’s room for you to improve in this area, including taking the preceding steps to move away from paper and towards a more secure paperless environment for your organization. 

If you have any questions or would like more information on this topic, Contact Us. We’d love to help guide you on your paperless journey.

 

Tags: Document Management, Paperless Office, ECM, go paperless, enterprise content management,, Data Security

Four Tips to Boost Your Data Security and Protect Your Information

Posted by Dan Termale on Tue, Mar 15, 2016 @ 01:34 PM

Data-Security.jpgOne of the top priorities for any organization is the security of its information. Now more than ever, we have to constantly protect our private and business information from data breaches, theft or hacking. There are many ways that our information can be compromised and found in the hands of the wrong people. 

We need to take the proper precautions to protect our information and be aware of all of the possible threats. Based on a recent survey, the number one cause of data breach was due to some type of human error or employee negligence. It doesn’t matter what size your organization is, whether big or small, there are people trying to steal your information.

Here are four tips to help boost your data security and protect your information:

  1. Strong Passwords

This sounds simple and it is. The amount of people and organizations that have passwords like “their name + 1234” or “ABCD” is hopefully decreasing as information security is becoming a more important topic. A strong password should have a minimum of eight characters containing a combination of symbols, numbers with a mix of upper and lowercase letters. The longer and more complex you make your passwords the harder it will be for hackers to gain access to your information. Make it a mandate that all passwords need to be changed every 90 days or so to further increase your protection.

  1. Anti-virus Software

It’s important to have strong anti-virus software to protect against malware. The purpose of anti-virus software is to provide virus detection and protection to help keep your sensitive information safe and secure.

  1. User Permissions

You need to be able to manage and track who has access to your different types of documents and information. This is especially true when you have an Enterprise Content Management (ECM) solution and a paperless office. Having the ability to only give access to the information that each person needs is a great way to boost your data security.

  1. Content Management Solution

paperless solutionsYou may think that only your digital data is susceptible to security breaches, but according to a recent survey, 21 percent of all data breaches occur from paper records. The more paper you have in your office the more risk you have of your data being compromised, lost, or even destroyed by natural disaster. Once you implement a content management solution, your data security will increase dramatically and the amount of paper documents you have will decrease as a result. Without a paperless solution and strategy, you are risking the security of your organization and your customers. It has never been more important to take the necessary steps to prevent and protect our information. 

If you are looking for ways to boost your data security or ways to go paperless in your organization, then Contact Us, we’re here to help you. This is an important topic that we all have room to improve on!

Tags: Document Management, Paperless Office, BPM, ECM, enterprise content management,, Data Security

ECM Offers Security and Peace of Mind With Email Management

Posted by Dan Termale on Mon, Mar 07, 2016 @ 03:50 PM

shutterstock_266676590.jpgTechnology has become a pillar in the way organizations run. Especially in modern times where we have more information than we even know what to do with. The struggle to manage our documents and information has been a challenge that has impacted the successes of our businesses. Solutions like, Enterprise Content Management (ECM), have been around for a while, and exist to help organizations improve customer service, reduce operating costs and minimize risk. This is made possible by providing instant access to data, documents and business processes from anywhere, on virtually any device. One area where ECM can greatly benefit your organization is in email.

Like ECM, email has also been around, but only recently is it being used as part of an ECM solution to help organizations across the country better manage their operations. However, as the role of email continues to grow in the business world, so too are the regulations regarding the archival of electronic content.

This is where email management comes into play.

What is Email Management?

Within a given organization, thousands of emails can be exchanged every day. A major red flag that is spurring many organizations to explore the benefits of email management via ECM is that every single one of these emails sent or received becomes part of the corporate record and, therefore, discoverable in court. This is a concern because it can put the entire organization at risk. Email management allows users to mitigate this risk by better managing their emails.

In the past, email management has simply been the act of removing emails from a server and saving them elsewhere. But as more and more information is being shared via email, organizations need a system that allows them to classify, store and maybe even destroy emails, while also making it easier for a user to locate and download any given email. An email management system allows for all of this, and more.

How Does it Work?

shutterstock_184194809.jpgOutside of the fact that email management saves time and money, the security benefits are what really make email management worth it. After all, every organization has a crazy amount of emails either in inboxes, sent folders, trash folders, etc. All of these emails not only negatively impact the performance of an organization’s email servers, but it’s all too common that an organization lacks the means to organize their email collection so that information can be found quickly.

When used with an ECM solution, the email management system creates a searchable repository to store copies of all incoming and outgoing e-mail. If a legal event arises, email content can be quickly recovered, thanks to the repository. This saves an organization valuable time and money.

If you have questions or would like more information on this topic then Contact Us! We would love to send you more information and help answer your questions.

Tags: Paperless Office, BPM, ECM, Workflow, enterprise content management,, Data Security

5 Reasons Why Content Management Software is Critical for Productivity

Posted by Lauren Ford on Tue, Feb 23, 2016 @ 12:06 PM

dreamstime_18176623.jpgThere are many reasons why content management software is important to your business. Regardless of industry or size, implementing a content management strategy can increase efficiency, security and collaboration. Each is integral to running a successful business. Smart content management will enable you to streamline all of your day-to-day document demands. With this software in place, you can spend less time sorting through documents and more time doing business. 

Here are five reasons why content management software is critical for boosting business productivity:

  1. Visibility into Daily Processes - Maintain control over your business processes with greater visibility into workflow. With built in workflow analytics, advanced content management software provides the capability to track the progress of document processing, enabling business owners to have more insight into which departments are struggling, while also increasing effectiveness. Automating document processes instantly boosts productivity while ensuring your business maintains control over content and the actions of working with that content. Furthermore, a complete audit trail of everything related to a document allows business owners to keep track of a document's lifecycle. You'll have instant access into who made changes and when.
  1. Simpler, More Intuitive Search and Retrieval – Powerful content management systems can index documents automatically so that they can be instantly found. Now you aren't only improving productivity, but also customer service. With instant search functionality, employees can provide better service to customers by answering more questions live. Folder-based filing systems easily fall into chaos as multiple people utilize and shift the order of documents. Having a content management strategy in place will allow you to organize all your files — email, documents, electronic media, etc. — in a way that makes finding them simple and fast.
  1. Scalability for Business Growth – The right content management software will support your expansion as a company. With extended functionality beyond its default capabilities, your business is never held back. No longer needing to worry about updating processes, content management software will adapt as your needs change. Additionally, content management software offers multiple levels of security, enabling you to control who can access, delete, or edit documents, both internally and externally. Having these security checks in place can help to comply with internal regulations while setting customers' minds at ease about the sensitive information they've entrusted to you.
  1. Mobile Optimization – Advanced content management software offers mobile optimization, automatically tailoring desktop views of your document database for different devices from laptop to tablet and smartphone. Employees are granted with untethered access to their business documents and workflow functionality, no matter where they are. No snowstorm can stop your employees from getting their work done! Additionally, when users are on site with customers, documents pertaining to the client can be instantly accessed for improved consultations.
  1. Document Sharing and Collaboration - Sending documents to coworkers and clients is an everyday occurrence and sending them via email is fast and simple. However, if a sensitive document is sent or forwarded to the wrong person, there is no "undo" button. Collaborating on documents is another perk of using content management software. Instead of emailing documents back and forth and trying to keep track of all the edits, notes, and versions, content management software maintains the document in a shared environment so everyone can work on one file. Smart content management software will keep track of all versions of the document in a single place so when you access that document, you can be assured you are working on the correct and latest version.

dreamstime_17699532.jpgContent management software allows business users to be in better control over critical documentation, ensuring that both document processes and workflow are streamlined for improved productivity. A strong content management strategy can produce immediate benefits. If you are looking to improve your content strategy then Contact Us. We can help guide you!

Tags: Document Management, Paperless Office, BPM, ECM, Workflow, enterprise content management,

Turn Your Paper Into Usable Business Information

Posted by Dan Termale on Wed, Jan 27, 2016 @ 03:31 PM

paperless solutionsI was recently conducting a transaction with a vendor and the sales process was heavily reliant upon paper. They emailed me my contract for our agreement and wanted me to sign it and send it back. You may be thinking, “Yes, I have to do that all the time,” and you’re right, it’s very common. Nevertheless, it’s pretty wasteful and time consuming. I had to print the contract that was emailed to me, sign it physically, then scan it back to digital format, and then email it back. Personally, it’s an annoyance, but if you think about this on a corporate level and the volume of paper and time these processes take, then you can see the huge opportunity for improvement. 

Having paper is not as useful as some seem to think; though it enables us to store information, it does not allow us to use that information in any other useful way. If you need to use it in a business process, there’s no quick and easy way to locate a physical document and then input that data into your business process without digitizing it and uploading it into a system. Having a digital database with your documents and information will allow you to easily do a search query and pull up the needed information. If you’re looking for a specific contract from a certain vendor, then you can drill down and pull exactly the information you need, whenever you need it. 

document managementElectronic Content Management (ECM) Solutions eliminate the paper and the inefficiencies it causes.  This includes scanned paper documents (e.g., invoices, employee files, recall records) and imported electronic files (e.g., emails, reports, e-forms, EDI transfers). By integrating one of Konica Minolta’s ECM Solutions with your ERP and other systems, all of your content will be in one place so that users can easily access it. With an ECM solution, information is routed to the right people at the right time. By directly integrating with your current systems that you’re most comfortable using, it will greatly improve your employee productivity and minimize training costs. 

For example, with an ECM solution, accounts payable departments can electronically capture documents in any format – mail, fax, EDI transfer and emails.  Automatically, invoices and related documents are routed for review and approvals. Related documents are tied directly to your ERP system, so users just double click and related documents open right up.  Invoice processing is much faster and more vendors are paid on time.  Accounts payable is just one of many applications that an ECM solution can improve, along with every other department in your organization. This enables you to make take your business from its manual paper processes and turn it into intelligent efficient workflows. 

ECMThe beauty of our ECM solutions is that they can integrate seamlessly with any ERP system. You can link content directly to screens on your ERP and employees never have to leave ERP.  In fact, they may not even know they are using a different solution – they sometimes think it’s just a new feature to the existing ERP.  It’s seamless. Staff can now stop wasting time searching for paper and spend more time on getting invoices paid faster and keeping customers happy.

Tags: Document Management, Paperless Office, BPM, ECM, Workflow, Going Green, go paperless, enterprise content management,

Do Your Research Before Your ECM Implementation

Posted by Dan Termale on Wed, Jan 20, 2016 @ 02:15 PM

dreamstime_l_29128177.jpgOne thing that your business has in common with every other business is paper. Everyone has it and uses it, but the way you manage your paper and information can set you apart from the rest. By now, you’re aware of the importance of using less paper and using business automation technologies to make your operations more efficient. The “Going Paperless” topic circulates daily, but you can only take it so far without an organized strategy for content management.

You know if you have a need for some type of Content Management system, but you shouldn’t jump right into the first solution that seems to fulfill your need. It’s important to do your due diligence in examining the state of your business and to determine exactly what business problems you want to solve. The research and discovery phase can be even more important than the solution you choose.

If you don’t have a crystal clear picture of what you need and expect from your Enterprise Content Management (ECM) solution, then it’s going to be difficult to implement any system to meet your needs — which you haven’t really defined yet. No vendor can understand all the intricacies and specific requirements of your business like you, so you should start there and really focus on exactly what your business needs are first.  

dreamstimemaximum_50453047.jpgThere’s a number of different ECM solutions to choose from and knowing whether you need an in-house system or a Cloud-based hosted system comes back to the crucial question: “What are your business needs?”

A Cloud-based ECM solution can have many benefits and appeal to your business if you’re trying to keep your capital investment low and your infrastructure as simple as possible. This solution offers great benefits and may be a great choice for you – or not. It depends on what you need from your ECM and what your businesses structure is like. Don’t just go for the solution that looks better from a price perspective because you may end up with a system that looks good on the books but, in the end, can’t satisfy your business needs. 

If you’re leaning towards an in-house ECM system, then make sure you have the infrastructure to be able to securely handle your new system as well as all of your other critical business systems. Choosing a vendor that has a proven track record of quality support is a big must-have! You want to always feel supported and have the help you need to get the most out of your ECM.

dreamstime_l_42502797.jpgThere are inherent benefits to either type of solution and it all comes back to the same question: “What business challenges are you trying to solve?” Do your research. Educate yourself on how the ECM implementation process works, the different types of solutions, the different deployment options, and find yourself a reputable vendor that has the expertise you need for a successful ECM system that will strengthen your business. 

If you have questions or are looking for different resources to help educate you on ECM topics and all of the different encompassing areas, then Contact Us! We have many industry, departmental and solution-specific articles we can share with you as well as a number of case studies, whitepapers, and more! We would love to help you explore the ECM process!

Tags: Document Management, BPM, ECM, Workflow, Going Green, enterprise content management,, Technology,

Enterprise Content Management (ECM) Explained

Posted by Dan Termale on Tue, Jan 12, 2016 @ 03:49 PM

ECM ExplainedWhen you read or hear the terms “Enterprise Content Management” (ECM) or “Document Management,” what do you think of? Do you know what they are? Or do they confuse you? I hope to help clarify what exactly ECM is and how it works in this post. 

As defined by AIIM International, Enterprise Content Management is the technologies, tools and methods used to capture, manage, store, preserve and deliver content and documents related to organizational processes. Simply put, ECM encompasses the technology that helps you convert your paper documents and business content to digital forms and stores them so that they will be easily retrievable by those who need it to start or complete any business process. The converting aspect of ECM is known as “Document Capture,” which is when you capture (scan) either paper documents or other forms into a secure digital copy to be stored and used in your business processes.

That’s a big picture of ECM. Document Management and ECM are essentially the same thing; it’s just two ways of saying it. ECM tends to point towards a larger scale solution while Document Management hints at a smaller scale solution – with exceptions.  

While there are different ECM technologies and solutions, it’s more important to understand that ECM is an ongoing evolving strategy for maximizing how your content is being used. It’s not an overnight process that you can just implement and expect it to work magically! It takes time to properly choose the right ECM solution that will fit your needs and then, in order for it to be a successful implementation, you have to have the right strategy to put it into place. The key to a successful compliance strategy is integrating the idea of compliance success into your business instead of viewing compliance as a project that can be completed and then considered finished.  

Cloud ECMECM solutions have the power and flexibility to work seamlessly with your complete line of business systems. This is a huge help and significantly reduces the cost and time for training because your workers can use their ECM functions right from within the programs with which they’re already familiar. Having these technologies will help your organization run more efficiently and effectively by automating many of the predictable, repeated steps in your processes. By providing useful tools to search for and work with your information, ECM facilitates the tasks and activities involved with case management. By generating documents based on decisions made within your processes, you’ll save time and improve your customer service.   

I hope this post provides for you a better understanding of ECM and, if you’re interested in learning more, then Contact Us. We’d love to chat with you! 

Tags: Document Management, BPM, ECM, Workflow, enterprise content management,