You know that feeling when you forget your phone at home and have to go through your day without it? It’s a bad feeling , you feel disconnected and almost helpless at the same time. You think to yourself what if something happened like my car broke down or if there was an emergency, how would people get ahold of me? It’s hard to believe that it was not that long ago when not everyone had cell phones , how did we survive? They say once you own and use a smart phone you will not be able to live without one! We love our technology because it makes our lives much more productive and definitely easier in many ways.
We are now always connected to the world , news , people, information, networks, and more all at the tips of our fingers. We can get the latest news in just a few seconds instead of having to wait until we get home from work and wait for the nightly news to come on. For better or worse there is very little “waiting” that we have to do anymore. Everything is getting closer to instantaneous as possible and it is the way the world's culture is evolving. People want to do things on their time when it’s convenient for them.
When you want to check your bank account balance what do you do? Most people now-a-days either log into their online banking account / app to quickly check or send a quick 3 letter text message “BAL” to their bank to receive an instant text back with all their account information. I’m sure you remember how you used to keep track of your checking account by keeping meticulous records in your check book and hoping that it would balance out to the amount that was on your monthly statement that you received by mail. How about how long it used to take you to pay your bills? That’s another long story. My point is, why are companies still operating on out-dated, time consuming, completely inefficient processes when there are such easier ways available to us through new technologies?
Mobile technology is still fairly new, but has really evolved quite rapidly over the past 10 years. Mobile Enterprise Content Management (ECM) has unlocked another level of productivity and flow of your business processes that has drastically improved the way many businesses are running. Employees can review, revise, and work on documents, collaborate and participate in business processes no matter where they are right from their mobile devices.
These are just some of the powerful advantages of a Mobile ECM solution:
▪ Turn any smartphone or tablet into an enterprise information capture application
▪ Capture documents and optimize the images for highest quality
▪ Transform them into editable, searchable information with smaller file size
▪ Add meta data to documents
▪ Submit documents and data to business processes, archives or systems
▪ Enforce business rules from corporate systems directly within the app
A Mobile ECM platform, like Kofax Capture, allows organizations to improve the agility and responsiveness of their processes to ultimately close more business faster, improve customer satisfaction by proactively engaging their customers on the information they need. This in turn will reduce your process costs and latency through a combination of automation, dashboards, and analytics features that allow you to track your info every step of the way. Another industry leading ECM solution that has extensive Mobile functionality is OnBase. With OnBase your employees can have secure access to all of the documents and information they need no matter where they are. Not only can you access the information you need when you need it but you can make important business decisions and monitor their business processes while your on the go. It's very powerful and practical at the same time.
Like I mentioned before, there is very little waiting anymore, people expect our products and services to be almost instantaneous and if we can’t offer them that, then they will gladly give their business to a company that can offer it to them. It’s a harsh reality but it’s better to know this and be prepared than to ignore it and be left behind. We live in a crazy, fast paced society and as businesses we need to do all that we can to keep up and continually meet the demands of the new customer.
For more information on Mobile ECM and how it can help to boost your productivity Contact Us!