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Konica Minolta ECM Blog

You Can't Provide Great Customer Service Without A Mobile Strategy

Posted by Dan Termale on Fri, Sep 18, 2015 @ 03:23 PM

left_phone_at_home-1You know that feeling when you forget your phone at home and have to go through your day without it? It’s a bad feeling , you feel disconnected and almost helpless at the same time. You think to yourself what if something happened like my car broke down or if there was an emergency, how would people get ahold of me? It’s hard to believe that it was not that long ago when not everyone had cell phones , how did we survive? They say once you own and use a smart phone you will not be able to live without one! We love our technology because it makes our lives much more productive and definitely easier in many ways.  

We are now always connected to the world , news , people, information, networks, and more all at the tips of our fingers. We can get the latest news in just a few seconds instead of having to wait until we get home from work and wait for the nightly news to come on. For better or worse there is very little “waiting” that we have to do anymore. Everything is getting closer to instantaneous as possible and it is the way the world's culture is evolving. People want to do things on their time when it’s convenient for them.  

Mobile ECM AppsWhen you want to check your bank account balance what do you do? Most people now-a-days either log into their online banking account / app to quickly check or send a quick 3 letter text message “BAL” to their bank to receive an instant text back with all their account information. I’m sure you remember how you used to keep track of your checking account by keeping meticulous records in your check book and hoping that it would balance out to the amount that was on your monthly statement that you received by mail. How about how long it used to take you to pay your bills? That’s another long story. My point is, why are companies still operating on out-dated, time consuming, completely inefficient processes when there are such easier ways available to us through new technologies?

Mobile technology is still fairly new, but has really evolved quite rapidly over the past 10 years. Mobile Enterprise Content Management (ECM) has unlocked another level of productivity and flow of your business processes that has drastically improved the way many businesses are running.  Employees can review, revise, and work on documents, collaborate and participate in business processes no matter where they are right from their mobile devices.    

These are just some of the powerful advantages of a Mobile ECM solution:

 Turn any smartphone or tablet into an enterprise information capture application
 Capture documents and optimize the images for highest quality
 Transform them into editable, searchable information with smaller file size
 Add meta data to documents
 Submit documents and data to business processes, archives or systems
 Enforce business rules from corporate systems directly within the app

Mobile ECMMobile ECM platform, like Kofax Capture, allows organizations to improve the agility and responsiveness of their processes to ultimately close more business faster, improve customer satisfaction by proactively engaging their customers on the information they need. This in turn will reduce your process costs and latency through a combination of automation, dashboards, and analytics features that allow you to track your info every step of the way. Another industry leading ECM solution that has extensive Mobile functionality is OnBase. With OnBase your employees can have secure access to all of the documents and information they need no matter where they are. Not only can you access the information you need when you need it but you can make important business decisions and monitor their business processes while your on the go. It's very powerful and practical at the same time. 

Like I mentioned before, there is very little waiting anymore, people expect our products and services to be almost instantaneous and if we can’t offer them that, then they will gladly give their business to a company that can offer it to them. It’s a harsh reality but it’s better to know this and be prepared than to ignore it and be left behind. We live in a crazy, fast paced society and as businesses we need to do all that we can to keep up and continually meet the demands of the new customer.  

For more information on Mobile ECM and how it can help to boost your productivity Contact Us! 

Tags: Document Management, Kofax Capture, BPM, OnBase, ECM, Mobile Solutions, document capture

How Kofax TotalAgility Can Help Improve Your Business

Posted by Brianna Smith on Thu, Jul 02, 2015 @ 11:43 AM

smart-process-apps-1Kofax Total Agility is a unique solution that helps businesses streamline their workflow and boost operational efficiency. It works to capture information across the organization. Its a Business Process Management (BPM) and Dynamic Case Management platform, and improves process management, allowing organizations to achieve unparalleled operational gains. Kofax TotalAgility also integrates seamlessly with systems like OnBase, FileBound, FileNet, and thousands of other ECM and Line of Business Applications.

This solution can help improve your business because it can capture a wide array of different information, from PDFs to emails, paper documents, and even unstructured documents. It can also do the following:

    1. Achieve continuous process improvements

    2. Deliver organizational transformation for a competitive advantage

    3. Reduce costs associated with standardized and repetitive business processes

    4. Support the efficient delivery of non-standardized or unpredictable business processes

    5. Ensure compliance to industry regulations (e.g. SOX and HIPAA)

    6. Reduce errors and improve exception handling

    7. Deliver increased ability to respond to changing organizational and market conditions

    8. Deliver improved visibility of operational performance, to process and task level

With this solution, businesses will see an improvement in overall efficiency and theyll become more flexible and better able to execute business processes. The end result will be lower costs and a better return on investment (ROI).

business-processes_regAnother reason why Kofax TotalAgility is so great for businesses if because it delivers both business process management (BPM) and dynamic case management (DCM) in a single platform. Unlike BPM, DCM can better manage dynamic, unstructured processes. Having a solution that can deliver both is ideal for large corporations and government agencies who are often dealing with a number of issues at a time.

Do you have questions or would like to request more information about Kofax TotalAgility? Contact us!

Tags: Kofax, Kofax Capture, BPM, ECM, Workflow, document capture

Exploring The Convenience of Kofax Mobile Capture

Posted by Brianna Smith on Wed, Apr 15, 2015 @ 02:32 PM

Mobile-CaptureMore and more businesses are realizing the benefit of paperless ECM solutions that do away with time-consuming, inefficient processes in favor of a more streamlined workflow. These beneficial solutions save time and money and boosts workplace productivity. But another benefit that comes along with the ECM package that some might not realize is Kofax Mobile Capture.

Its no secret that most people own a smartphone or tablet. Both of these smart devices allow the user the freedom to work on the go, prompting many business leaders to begin looking into ways to incorporate the convenience of these smart devices into their day to day operations. One of the best solutions on the market for this is Kofax Mobile Capture.

tabletsmartphone

What makes Kofax Mobile Capture stand out?

It’s convenience.

It allows the users within an organization to work from virtually anywhere because it can be accessed from virtually anywhere, anytime, thanks to the power of the Cloud. It essentially turns a smart phone or tablet into a scanning device able to capture documents, photos and data.

Other benefits to this useful mobile capture tool include the ability to:

  • Capture documents and optimize the images for highest quality

  • Transform them into editable, searchable information with smaller file size

  • Add meta-data to documents

  • Submit documents and data to business processes, archives or systems

  • Enforce business rules from corporate systems directly within the app

  • Turn any smartphone or tablet into an enterprise information capture application

kofaxmobile-2The Kofax Mobile Capture solution exists to help businesses improve and streamline their overall operations. With the solution, not only can work be completed from anywhere, anytime, but less money is being spent on operational costs, business deals will close faster, and customer satisfaction will improve. Its truly a tool designed for the modern day worker in mind. If you would like to find out how Kofax Mobile Capture can benefit your business, contact us!

 

Tags: Kofax, Kofax Capture, BPM, ECM, Mobile Solutions, Workflow

Konica Minolta Honored with Kofax New Partner of the Year Award

Posted by Dan Termale on Mon, Mar 23, 2015 @ 10:37 AM

Kofax-AwardRamsey, NJ, March 18, 2015 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that it has been named the 2015 New Partner of the Year by alliance partner Kofax® Limited (NASDAQ and LSE: KFX).

Kofax, a leading provider of smart process applications that simplify and transform the First Mile™ of customer engagement, announced the award winners March 11 at Transform 2015 in Las Vegas. The award ceremony concluded Kofax’s annual customer and partner conference, which drew about 800 attendees from 35 countries.

As the 2015 New Partner of the Year, Konica Minolta was noted for the company’s rapid expansion into the capture solutions space, making maximum use of the Kofax platform.

“Konica Minolta Business Solutions has quickly built an impressive pipeline of deals that has already begun to bear fruit, earning the company our 2015 New Partner of the Year award,” said Howard Dratler, Executive Vice President of Field Operations at Kofax. “By rapidly embracing our market-leading capture solutions, proactively enabling staff and incorporating newer technologies like Kofax TotalAgility® and Kapow™, Konica Minolta has added significant value for its customers, and demonstrates a high level of commitment to the Kofax platform, which is certain to pay dividends in the future.” 

“This is the first year of our partnership with Kofax and we are honored to be named the 2015 New Partner of the Year,” says Sam Errigo, senior vice president, Business Intelligent Services, Konica Minolta Business Solutions U.S.A, Inc. “As we deepen our relationship, we look forward to providing award-winning Kofax solutions that automate our customers’ document-driven business processes by managing the capture, transformation and exchange of their business-critical information in a more accurate, timely and cost-effective manner.”

kofax-capture-solutionsKofax Capture™ automates and accelerates business processes by capturing all types of paper and electronic documents and forms, transforming them into accurate and actionable information, and delivering it all into core business applications, processes and workflows. These products extract index data and deliver the images and associated data to a variety of repositories and applications. This can significantly reduce retrieval costs while improving regulatory and compliance efforts.

The flagship product, Kofax TotalAgility®, combines award-winning capture, process management, data integration, mobile, e-signature and analytics capabilities into a unified process automation development and deployment platform. Common processes like new accounts, claims, patient admissions, mortgage applications, citizen benefits, accounts payable and more can be automated, streamlined and accelerated for better customer engagement.

Through its partnership, Konica Minolta offers Kofax software to gather information from multiple electronic sources (scanner, fax, e-forms, XML stream, etc.) then transform and deliver data directly into a content management platform. Kofax market-leading capture software also offers tools such as automated indexing, automatic form identification, accurate zonal optical character recognition and intelligent character recognition.

Konica Minolta is a leader in managed IT services, application development, software integration, document management technologies and is a premier technology manufacturer.  The company focuses on a comprehensive solution set including office systems, digital presses, production print systems, printers, vertical application solutions, and related services. Kofax is a leading provider of capture driven process automation solutions. As a Kofax reseller partner, Konica Minolta sells and configures Kofax products, as well as supports and trains customers on best practices for their document automation systems.

KonicaMinoltaLogo_fullAbout Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is one of the world’s leaders in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant of the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for three years in a row. For more information, please visit: www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter

About Kofax Transform

Kofax Transform is Kofax’s annual end user and reseller conference focused on how to radically transform and simplify the business critical First Mile of customer engagement while optimizing the customer experience and greatly reducing operating costs. The event features a wide range of experts from industry-leading organizations who share how they've transformed their businesses using Kofax software. A large percentage of the content is delivered by customers who share real-world best practices in implementing processes that include capture, process management, analytics, mobile capabilities, data integration, e-signature and customer communications management.

Kofax-PartnerAbout Kofax

Kofax is a leading provider of smart process applications that simplify and transform the First Mile™ of customer engagement. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.

Tags: Kofax, Kofax Capture, ECM, Workflow, Document Imaging

Exploring Kofax Capture Solutions

Posted by Brianna Smith on Fri, Mar 20, 2015 @ 02:28 PM


Businesses are always looking for ways to streamline the way they do business. Enterprise Content Management (ECM) solutions helps with this. One solution in particular, Kofax capture, enables businesses to capture information across their organization. To make things even more convenient, this capture tool works with OnBase, FileBound, FileNet, or one of thousands of other ECM and Line of Business Applications an business might have installed.

With the Kofax Capture solution, organizations can capture anything from PDFs to emails, and even paper documents. As if thats not enough, theres also a mobile option Kofax Mobile Capture.

Mobile Option

With the rise of tablets and smartphones, businesses have begun to look into ways to incorporate the convenience of these smart devices into their day to day operations. Kofax Mobile Capture allows for this.

The beauty behind Kofax Mobile Capture is its convenience. It allows the users within an organization to work from virtually anywhere. It works by turning a smart phone or tablet into a sophisticated scanning device able to capture documents, photos and data that, if saved correctly, can be accessed by anyone, anywhere, in the Cloud.

advanced-image-processing1-1Furthermore, the Kofax Mobile Capture platform can be accessed from virtually anywhere, anytime, thanks to the power of the Cloud. As a result, businesses will inevitably see an improvement in their overall operations, ultimately closing more business deals faster, seeing an improvement in customer satisfaction, and reduced process costs as a result of analytics, intelligent automation and dashboards.

Kofax Mobile Capture can also:

      • Capture documents and optimize the images for highest quality

      • Transform them into editable, searchable information with smaller file size

      • Add meta data to documents

      • Submit documents and data to business processes, archives or systems

      • Enforce business rules from corporate systems directly within the app

      • Turn any smartphone or tablet into an enterprise information capture application

Kofax Capture and Kofax Mobile Capture are paving the way towards increased convenience and efficiency in the workplace. Interested in learning more? Contact us for more information!

Tags: Kofax, Kofax Capture, BPM, Mobile Solutions

Microsoft SharePoint Benefits from Document Capture Platforms

Posted by Brianna Smith on Fri, Dec 05, 2014 @ 10:01 AM

working_togetherWe’ve talked about workflow and business process management procedures in the past, but what about Microsoft SharePoint? Microsoft SharePoint is a popular collaboration software platform in the ECM arena and is used by companies all over the world as part of their content management and business strategy.

Pairing Microsoft SharePoint with a document capture platform helps to ensure that an organization’s content makes it into SharePoint in an accurate and efficient manner. Most organizations now-a-days have a lot of content going in and out of their systems every day, you need a system in place to get all of your information converted, captured, and delivered into your ECM or legacy systems. 

Using a document capture platform to simplify the process of getting information into a SharePoint system will allow for content to be managed more effectively. Without a document capture platform, organizations will struggle to effectively manage their content which can lead to inefficient workflows and unsuccessful business.

What would be a great document capture platform for organizations to implement?

Kofax Capture.

document_archiving__670-articleKofax Capture works by collecting documents and forms and transforms them into accurate, retrievable information before delivering it to the organization’sSharePoint system or any other ERP or legacy system. This speeds up the business process.

Additionally, the Kofax Capture tool provides document capture capabilities for Microsoft SharePoint, including:

  • Integrated Windows Authentication: Content and Metadata are delivered directly to SharePoint libraries without the need for multiple user log-ins.
  • Support for all library types.
  • Document Set Support: Group like documents quickly and easily, and Kofax will create or update those Document Sets automatically.
  • Native LZW TIFF Output - Scan and capture paper documents in TIFF format with LZW compression, enabling image viewing through the default Windows viewer.

In summary, Kofax Capture and Microsoft SharePoint seem to be made for each other. Together they help streamline and better manage business processes in an organization. No organization should be without such a useful, efficient combination of tools. If you have Sharepoint and would like more information contact us!

 

Tags: Document Management, Kofax, Kofax Capture, ECM, Microsoft Sharepoint, document capture

The Beauty Behind Kofax Mobile Capture Is It’s Convenience

Posted by Brianna Smith on Mon, Nov 24, 2014 @ 04:05 PM

Mobile-SolutionsWe discussed previously the benefits of Konica Minolta’s document capture abilities, specifically regarding Kofax TotalAgility - a Business Process Management (BPM) and Dynamic Case Management platform that improves process management, allowing organizations to achieve unparalleled operational gains. Now we’re going to shift gears towards our Kofax Mobile Capture Tool.

We already know that Kofax capture allows organizations to capture emails, PDF’s, and even paper documents, and that our Kofax capture solution works with OnBase, FileBound, FileNet, or one of thousands of other ECM and Line of Business Applications an organization might have installed. However, few are aware that they can reap the benefits of our document capture solution from their mobile devices.

Fast-Paced-SolutionsKonica Minolta’s Kofax Mobile Capture solution is well suited for today’s fast-paced society where customers expect real-time answers to any question they might have. Kofax Mobile Capture is able to offer a solution to these questions because with our solution, customers are able to use their tablets and smartphones to get the answers they’re looking for by not only being able to capture a document, but they can also extract critical data from said document. Customers are then able to save their captured information in the cloud, thereby initiating critical business processes at the earliest point in the process, whenever they need to. 

But there’s more. Our Kofax Mobile Capture can also:

  • Capture documents and optimize the images for highest quality
  • Transform them into editable, searchable information with smaller file size
  • Add meta data to documents
  • Submit documents and data to business processes, archives or systems
  • Enforce business rules from corporate systems directly within the app
  • Turn any smartphone or tablet into an enterprise information capture application 

Mobile-captureThe beauty behind Kofax Mobile Capture is it’s convenience. It allows the users within an organization to work from virtually anywhere. Furthermore, by leveraging the Kofax Mobile Capture platform, organizations will see an improvement in their overall operations, ultimately  closing more business deals faster, seeing an improvement in customer satisfaction, and reduced process costs as a result of analytics, intelligent automation and dashboards. 

So that’s an overview of the Kofax Mobile Capture Tool and all of the convenient benefits it has to offer. Click here to ask us a question!

Tags: Kofax, Kofax Capture, Mobile Solutions, Smart Process Applications, Smart Process Apps

Kofax TotalAgility Helps Streamline Your Operations

Posted by Brianna Smith on Tue, Nov 18, 2014 @ 02:09 PM

Kofax-CaptureKonica Minolta is well known for their ability to help businesses streamline their operations through enterprise content management solutions, but what some might not know is that Konica Minolta also offers organizations different solutions to capture information across their organization as well. And to make matters even more convenient for the customers, the KM Kofax capture solution works with OnBase, FileBound, FileNet, or one of thousands of other ECM and Line of Business Applications an organization might have installed.

What kind of information can be captured? Its simple. With the KM solution, organizations can capture anything from PDFs to emails, paper documents, and now even unstructured documents. But the true magic of our solution begins to shine when an organization installs Konica Minoltas Kofax TotalAgility.

Kofax TotalAgility is a Business Process Management (BPM) and Dynamic Case Management platform. It improves process management, allowing organizations to achieve unparalleled operational gains.

Our Solutions Helps Organizations:

  • Achieve continuous process improvements

  • Deliver organizational transformation for a competitive advantage

  • Reduce costs associated with standardized and repetitive business processes

  • Support the efficient delivery of non-standardized or unpredictable business processes

  • Ensure compliance to industry regulations (e.g. SOX and HIPAA)

  • Reduce errors and improve exception handling

  • Deliver increased ability to respond to changing organizational and market conditions

  • Deliver improved visibility of operational performance, to process and task level

Kofax TotalAgility ensures that an organizations operations become more efficient and flexible, better able to execute business processes. For the organization, this means lower costs and an better return on investment (ROI).

stand_outThe fact that our solution can deliver both business process management (BPM) and dynamic case management (DCM) in a single platform makes it stand out even more from the crowd. Unlike BPM, DCM works on a more ad hoc basis to manage dynamic, unstructured processes. Having a solution that can deliver both is great for large corporations and governments agencies who are dealing with a number of issues at a time, including cases and/or patient records and lawsuits and insurance claims. This function allows for increased efficiency and the workflow needed succeed.

Kofax TotalAgility is just one of our capture solutions. Stay tuned for an article exploring our Kofax Mobile Capture Tool. If you have any questions or would like to request more information then Let Us Know! 

Tags: Document Management, Kofax, Kofax Capture, ECM, Smart Process Applications, Smart Process Apps, Document Imaging

What Top Features Enhance AP Productivity?

Posted by Cindy Bialy on Tue, Oct 07, 2014 @ 10:11 AM

If you are an AP professional reading this article, the responses we hear from prospects certainly will not surprise you.  When we ask AP Mangers what are the top features that would improve the productivity of their departments as a whole, the 2 top responses we hear are:

  • increased automation
  • increased compliance

Why increased automation?

invoiceFor accounts payable departments, invoice processing can be expensive and time consuming if
dealing with manual processes and paper documents.  The adoption of invoice imaging and automated workflow can lower costs and speed up processing.  Inefficient paper-based invoice processing methods are still the primary method that businesses are utilizing to process invoices.  Paper invoices are the enemy of efficiency in the Accounts Payable department.  In many cases the paper challenge is further compounded by the fact that invoices are sent by
suppliers directly to the purchasing department.  If a company has multiple buyers in multiple locations, tracking down an invoice for payment on-time can be a big challenge.  Often, once the invoice gets to an approvers desk it can sit there for one or two weeks before being entered into the accounting system.  The challenges associated with a paper based system can quickly be alleviated through invoice workflow automation.

Why increased compliance?

Non-compliance of processes with IRS requirements may result in incorrect or inconsistent reporting of liabilities.  In addition, non-compliance with laws and regulations may put the organization at risk with regulatory agencies. These non-compliance issues can lead to costlycompliance fines and extra audits. Accounts payable is often responsible for ensuring that these laws and regulations are complied with and that appropriate controls and reporting are in place. Many of the laws and rules in these areas are complex and subject to interpretation, and because of this, compliance is often low. To help deal with this compliance overload and avoid penalties and fines, AP Automation provides a solution to make it easy to support compliance and auditing activities.  Automation solutions ensure easy access to data necessary to meet regulatory requirements.  Unlike paper files, electronic data is typically in a format that meets records management laws, can be stored for a long as necessary in a single electronic repository, and is instantly retrievable.  AP Automation provides operational relief over paper based systems by providing easy-to-follow audit trails and process controls required for compliance with increasingly complex and demanding government regulations, including Sarbanes-Oxley and the Foreign Corrupt Practices Act.

If you are ready to start your research on how to improve your AP department, join us November 15, 2017 for a live presentation, for information click here.

 

Tags: Kofax Capture, ECM, OnBase workflow, Workflow, accounts payable

E-signatures Remove the Last Barrier in Contract Workflow

Posted by Cindy Bialy on Wed, Sep 03, 2014 @ 09:40 AM

e signaturesWe have some good news to share with you.  This week, Kofax acquired Softpro Gmbh, a leading provider of signature verification, fraud prevention and electronic signature software and services.  Because so many organization's initial customer interactions require a signature, this software we can now provide you with will help speed, simplify and instill confidence by enabling organizations to offer a full digital, streamlined and secure experience.  These electronic transaction management capabilities transform and optimize the customer experience, while reducing operating costs and driving increased competitiveness, growth and profitability.  This differentiates Kofax's smart process applications from competitors who do not offer these value-added capabilities.

The e-signature and signature verification capabilities that we can offer you will be through both on-premise deployments and as a subscription which are an ideal complement to Kofax's smart process application.  This will be very attractive to many of our clients, especially financial institutions.  The electronic signature product provides a single, standard electronic signature technology that can be deployed across the enterprise supporting any signature method including a handwritten biometric or a click-to-sign process.  

The signature verification and fraud solutions provide an advanced signature verification tool designed to analyze biometric data of an electronic signature.  It is a powerful application with interactive 3D effects, providing forensic experts with the ability to compare two signatures in order to establish a match.  The Fraud solution provided is an image based solution that can detect in real time if a check is fraudulent or requires investigation prior to making payment.  This type of technology can factor in multiple information sources (signatures, check stock, account information) and business rules that can be tuned to minimize false positives yet identify fraudulent checks for review by fraud analysts.

digital signaturesWe encourage you to talk with our solutions experts to learn more about how this signature technology will integrate with Kofax, please contact us now. E-signature is a fast growing market that has been an area of interest to Kofax for a number of years. Customers, particularly in the Financial Services have expressed interest in having e-signature capability embedded within their Kofax solutions.  The addition of Softpro will enable our clients to significantly reduce processing times in mortgage origination and new account opening.  

According to Geoffrey Moore, best selling business author and strategist, "E-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract.  E-signatures let users cruise through the workflow without stopping."

Tags: Kofax, Kofax Capture, Workflow, Smart Process Applications, Document Imaging