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Konica Minolta ECM Blog

Tools to Improve Your Business Productivity Levels

Posted by Dan Termale on Mon, Sep 19, 2016 @ 10:24 AM

shutterstock_112692412.jpgEmployees are becoming more productive than ever with the help of new modern business technologies. They’re utilizing technology, have embraced change and are now seeing and reaping the benefits! According to the Bureau of Labor Statistics, worker productivity has grown 80 percent from 1973-2011 and has risen 25 percent in the past 10 years alone. This increase is surely because employees now have the abilities to do their jobs from almost anywhere. This added flexibility has saved organizations a lot of money and has made them much more productive and lucrative.  

The modern work environment is now flexible due to the use of mobile devices that can access critical information from anywhere. Workers are more equipped to do their jobs better than ever before. Having access to their business content while they’re not in the office has opened up a whole new world of options and opportunities for new business.

Business Process Management (BPM) is the technology that organizations use to streamline and manage their business processes. Smart process apps (SPAs) are a new wave of BPM and dynamic case management (DCM) tools that give customers with more agile work environments a chance to process their information faster and go beyond the boundaries of traditional BPM. Smart Process Apps are designed to support business activities that are people intensive, highly variable, loosely structured and subject to frequent change. Examples of departments who are using SPAs are Accounts Payable, Accounts Receivable and Human Resources. 

iStock_000046141776_XXXLarge_updated.jpgIt's amazing the ROI that SPAs bring organizations because they’re able to handle those processes that have constant exceptions and are loosely structured. That has been the challenge of BPM and DCM: Though they can handle most business process exceptions, they’re not designed to specialize in that area.  

With mobile capture and cloud-capture abilities, you can capture your business critical information right at the beginning and start the correct business process. Wherever you may be — whether onsite at a client location or at the airport — when you receive that information, you can immediately start the process. Smart process apps have the ability to travel wherever you go so that your process time is greatly lessened and your customer satisfaction will surely skyrocket because of it.  

If you’re looking to improve your organization’s productivity and want to explore some options, then Contact Us. We would love to help!

Tags: Document Management, BPM, ECM, Workflow, Smart Process Apps, Dynamic Case Management

Say Goodbye to Traditional Business Boundaries

Posted by Dan Termale on Wed, Feb 17, 2016 @ 01:00 PM

Mobile ECM SolutionsWe live in a technology driven society where we are obsessed with anything to do with technology, especially with our mobile phones. We love our mobile technologies because they make our lives much more productive and easier in many ways. For instance, without our mobile smart phones it’s difficult to get work done when we’re out of the office. 

Without our phones, we’re left without internet access to our emails, apps, phone calls, etc. Traditionally, we only had access to those things while at our desks, but now we have access to these tools virtually anywhere. No longer is our productivity restricted to the four walls of our offices. 

Further enhancing this freedom is Mobile Enterprise Content Management (ECM), which has unlocked another level of productivity and increased the flow of your business processes, drastically improving the way many businesses are run.  

For example, when it comes to business processes that revolve around paper invoices or documents, people tend to still need to have them in order to proceed with that business process. Whether you’re in an accounts payable department processing invoices or in human resources processing and filing sensitive employee information, dealing with paper puts those boundaries back up. 

Paperless solutionsSimilar to how we used to be limited by the four walls of our offices to be productive before mobile solutions came out, paper limits businesses in the same ways. If you needed a document signed or an invoice mailed, it would have to wait to be done in the office with the physical paper document. 

That's just the way things work without embracing the powerful business technologies that have made our businesses much stronger. With ECM, employees can review, revise, and work on documents, collaborate and participate in business processes no matter where they are right from their mobile devices.   

These are just some of the powerful advantages of a Mobile ECM solution:

  • Turn any smartphone or tablet into an enterprise information capture application.
  • Capture documents and optimize images for highest quality.
  • Transform them into editable, searchable information with smaller file size.
  • Add meta data to documents.
  • Submit documents and data to business processes, archives or systems.
  • Enforce business rules from corporate systems directly within the app

An ECM platform with mobile functionality allows organizations to improve the agility and responsiveness of their processes to ultimately close more business faster and improve customer satisfaction by proactively engaging their customers on the information they need. This, in turn, will reduce your process costs and latency through a combination of automation, dashboards, and analytics features that allow you to track your info every step of the way. 

dreamstime_xl_18101491_2.jpgWhat’s hurting businesses today is the lack of real-time access to the information they need at the moment it's needed. Because of this, decisions have to wait until they get back online, causing a number of ad-hoc emails, texts, phones calls to get to the right person with the authority to make a decision and to continue the process. This causes real bottlenecks in the way your processes work, costing you money and hurting the quality of customer service that consumers are expecting today. 

For more information on mobile ECM and how it can help to boost your productivity, Contact Us! 

Tags: Document Management, ECM, Mobile Solutions, Smart Process Apps, go paperless, Technology,

Smart Process Apps Give You The Agility To Handle Today’s Business Challenges

Posted by Dan Termale on Mon, Oct 26, 2015 @ 01:12 PM

dreamstime_2483292It’s not a breaking news story: our organizations are on information overload. We’re just bombarded with a constant flow of new information and the challenge to manage it can be extremely difficult. 

How much time, money and energy are you using on a daily basis to keep track of your records, documents, and different business forms? Like most of us, probably too much. Thankfully, with technology, we are able to effectively manage information and interact with our customers in new ways. 

Smart process apps is a new term in enterprise content management (ECM) and business process management (BPM) offerings over the past few years. The term “smart process application” was introduced by Forrester to help describe collaborative, process-based packaged applications for human-centric work processes. In Forrester's words, "A new generation of applications to help make human-centric, collaborative business activities be more effective in order to help people be smarter in executing critical business activities." 

At Konica Minolta, we utilize solutions from the leading vendors in the data capture and smart process apps market.  They are setting the pace for new technologies that help organizations effectively handle their business processes.  

dreamstime_xl_18101491_1BPM is the technology that organizations use to streamline and manage their business processes. Smart process apps are a new wave of BPM and dynamic case management (DCM) tools that give customers with more agile work environments a chance to process their information faster and go beyond the boundaries of traditional BPM. SPAs are designed to support business activities that are people intensive, highly variable, loosely structured and subject to frequent change. Examples of departments who are using SPAs are Accounts Payable, Accounts Receivable and Human Resources. 

It's amazing the ROI that SPAs bring organizations because they are able to handle those processes that have constant exceptions and are loosely structured. That has been the challenge of BPM and DCM:, though they can handle most business process exceptions, they are not designed to specialize in that area.  

dreamstime_xl_50167118_1With mobile capture and cloud-capture abilities, you can capture your business critical information right at the beginning and start the correct business process. Wherever you may be, whether onsite at a client location or at the airport, when you receive that information you can immediately start the process. Smart process apps have the ability to travel wherever you go so that your process time is greatly lessened and your customer satisfaction will surely skyrocket because of it.  

Today’s customers want and expect their information fast! You need to be able to meet their expectations by using smart process applications to start and finish your business processes faster than ever. Let us know if you have any questions! We're here to help: Contact Us

Tags: Paperless Office, BPM, ECM, Mobile Solutions, Workflow, Smart Process Apps

Mobile ECM Revolutionizes The Way We Access Information

Posted by Dan Termale on Wed, Oct 07, 2015 @ 01:59 PM

bigstock-Close-up-of-business-partners-49796324We love technology because it makes our lives more productive and easier in many ways! Without using our modern technologies it's hard to get work done when you are outside of the office. Our productivity has been restricted to the four walls of our offices, if we need a document signed or an invoice mailed it would have to wait to be done in-house. That's just the way things work without embracing the powerful business technologies that have made our businesses much stronger! Mobile Enterprise Content Management (ECM) has unlocked another level of productivity and flow of your business processes that has drastically improved the way many businesses are running.  Employees can review, revise, and work on documents, collaborate and participate in business processes no matter where they are right from their mobile devices.   

These are just some of the powerful advantages of a Mobile ECM solution:

▪ Turn any smartphone or tablet into an enterprise information capture application
▪ Capture documents and optimize the images for highest quality
▪ Transform them into editable, searchable information with smaller file size
▪ Add meta data to documents
▪ Submit documents and data to business processes, archives or systems
▪ Enforce business rules from corporate systems directly within the app

bigstock-Man-jumping-over-precipice-bet-67893664-500x333Mobile ECM solutions allow organizations to improve the agility and responsiveness of their processes to ultimately close more business faster. It improves customer satisfaction by proactively engaging their customers on the information they need. This in turn will reduce your process costs and latency through a combination of automation, dashboards, and analytics features that allow you to track your info every step of the way. 

Another huge benefit of a mobile ECM strategy is giving your employees secure access to all of the documents and information they need, no matter where they are. Not only can you access the information you need when you need it but you can make important business decisions and monitor their business processes while your on the go. It's very powerful and practical at the same time.

Image-D-BottleneckWhat is hurting businesses today is the lack of real-time access to the information they need at the moment it's needed. Because of this, decisions have to wait until they get back online, causing a number of ad-hoc emails, texts, phones calls to get to the right person with the authority to make a decision and to continue the process. This causes real bottlenecks in the way your processes work and it's costing you money and the quality of customer service that consumers are expecting now.

For more information on Mobile ECM and how it can help to boost your productivity Contact Us!

Tags: Document Management, Paperless Office, BPM, ECM, Workflow, Smart Process Apps

Embrace Innovation & Position Yourself for Success

Posted by Dan Termale on Mon, Sep 28, 2015 @ 03:50 PM

innovation-techWhen we implement Automated solutions it saves our businesses time, money, and resources by enabling our repeatable, predictable, and critical activities to be automated and streamlined. This is a great and necessary step to making our business more efficient but it should not stop there. Many businesses have invested in automated solutions but then stopped, thinking that they have reached optimum efficiency. There is always room for improvement and you should always strive to not only have efficiency but also innovative ways to provide your customers a reason to choose you over your competitors. 

Take for example your human resource department, which can be one of the most paper intensive areas of any company. HR departments in every type of organization have one thing in common, paper forms, they love to use paper forms for everything! Have you found this to be true? The HR department in particular has always been one of the most paper intensive areas in an organization . It is challenging to stay organized and the struggle is continuous to keep all of your HR related files up to date. One of the reasons why HR is so paper heavy is because your dealing with such a variety of document types and different pieces of sensitive personal information for all of your current and past employees. You can implement a paperless solution for HR to automate these paper heavy processes, but you should consider choosing a solution that offers more than that.  

spa_1

There are many different Enterprise Content Management (ECM) solutions in the market , a lot of which are great, but only some of which can offer you that innovation that your looking for. Smart process applications (SPAs) are a newer category of software that provides an essential link between systems of record and systems of engagement, or the ways in which customers interact with an organization. These systems of engagement include face-to-face interactions in branch offices, web portals, mobile apps and social media.

285aa2aA Solution like Kofax TotalAgility, which is the world’s first unified smart process application development and deployment platform, combines mobility, information capture, process management, and analytics to simplify and streamline building SPAs. Without needing to modify any systems of record, you can design process, develop and deploy applications—all on a single platform for lower TCO and faster time to market

It is important for us to stay at the top and even ahead of industry trends and buying behaviors; after all if we don’t, we know our competitors will! By now you should be aware of the changing customer needs and the fact that your business has to do something in order to keep a competitive edge on the market. Don’t be afraid of change, embrace innovation and position yourself for success. 

For more information Contact Us - we have case studies, whitepapers and personalized demos available!

Tags: Kofax, BPM, ECM, Workflow, Smart Process Apps, Dynamic Case Management, go paperless, Technology,

Going Green With Business Technologies

Posted by Dan Termale on Tue, Aug 25, 2015 @ 03:55 PM

green-business-tableJust about everyone has heard the saying, "Go Green." It has become an ever present topic that is impacting the way businesses operate. Going green, especially on the enterprise level, is definitely a complex-multi-faceted topic that has many moving parts. It is very important that we all do our part in protecting the environment. It does not always have to be a drastic change, but it can be an easy gradual process that businesses take that will bring huge benefits across the board.

When you hear that saying “Go Green”, you may automatically associate it with reducing waste, recycling, reusing resources and other references that have to do with nature. While all of those are true and big components of the Green movement, technology is a major contributor as well. Modern technology is playing a huge part in organizations of all sizes when it comes to becoming more efficient and doing more with less. 

paperlesChanging the way we do things always starts with educating ourselves and changing our mindsets. If you are trying to reduce the paper consumption in your offices, then you should start by addressing specific areas where most of the paper is being used. Once you can identify where or what process are the most paper heavy then you can start to plan how to offer new alternatives. This is where technology comes in and with Enterprise Content Management (ECM) solutions, you can revolutionize how your organization operates.

benefits-of-going-paperless_1Many organizations are finding that Enterprise Content Management (ECM) and Document Capture solutions are crucial to their environmental agenda. The benefits of using an ECM solution makes it hard to argue against. Just the efficiency increases that come along with having a document management strategy in place and all of the savings you will have from using less paper and supplies will pay for the solution itself -- extremely quick. It is a win-win situation both for the environment and for your business.

For more information on how an ECM solution could help your Paperless Initiatives then Contact Us, we will be glad to help. 

Tags: Paperless Office, BPM, ECM, Workflow, Smart Process Apps, Going Green, go paperless

Key Motivators To Getting Approval For Your ECM Solution

Posted by Dan Termale on Wed, Aug 12, 2015 @ 02:48 PM

ecm-motivationThe nature of most Enterprise Content Management (ECM) implementations in both the private and government sectors are point solutions. These solutions are implemented to solve specific business challenge areas in one or more agencies in a government, or one or more departments in an organization. The possibilities and flexibilities of the ECM solutions vary based on the type of solution you choose, but it is common that they start in business areas that are paper heavy and information intensive. The great thing about these solutions is that you can start them in one agency or department and then over time expand to other areas that you want to improve on as well, with the potential to cover every area of the organization.

It takes a lot for an organization to get to the point of purchasing and implementing an ECM solution to manage their content and information. There is usually one or two people with decision making authority or direct influence to upper management that spearheads these projects. They usually have the knowledge and vision to understand the benefits of an ECM solution and most likely either work in the IT department or have a technical background that allows them a deeper understanding of how these solutions work. The ECM solution provider that you choose should help you develop best practices and a game plan of how to best accomplish your objectives.

Motivational-Business-Quotes-for-making-a-Difference-300x225Another motivator that helps to push organizations to adopt an ECM are various events like lawsuits, failed audits, compliance issues, low productivity, poor customer service, and the list goes on. These are all motivators to upper management in favor of a content management strategy. One of the most significant factors in getting approval for such a solution is obviously funding. There are plenty of solutions out there that may be cheaper but it’s important to do it the right way. If you are going to make an investment into a content management strategy for your organization then you need to commit to do it right, you will thank yourself later. It’s also important to factor in continued funding for your system to cover support and maintenance to keep your solution running smoothly and updated as new technologies evolve. 

The best part about an ECM solution is that the Return on Investment is very high and can be very quick. Most companies realize their investment within the first 18 months of implementing their solution. So, keep this in mind when you are putting together your funding requests for your management team. If presented clearly with the appropriate ROI analysis, it should be easy to understand and clear to your management that an ECM will both improve its mission critical business processes as well as save money if the solution is implemented correctly and with the right solution provider. 

Fotolia_45645742_XSWith all of this said, we know the challenges are a bit daunting, but we also know that the benefits of an ECM solution are significant and can drastically improve the efficiency and flow of an organization. If you are in need of a content management strategy keep pushing forward, do your research, and find the right solution partner that will fit your needs. 

We are always here to help, if you have questions or need to talk to an ECM consultant then Contact Us!

Tags: Document Management, Paperless Office, BPM, ECM, Workflow, Smart Process Apps, go paperless

How Can ECM Improve Your Data Security?

Posted by Brianna Smith on Thu, Jul 09, 2015 @ 12:14 PM

data-securityCompanies are increasingly beginning to utilize mobile devices to carry out work and day to day business operations. Theyre also beginning to utilize the cloud more to help manage their operations and store their documents, so naturally, concern over data security is on the rise, and rightly so. This rise in mobile working and using the cloud to store content is disrupting traditional means of securing business content, say in a filing cabinet, for example.

Weve all heard the saying, once on the internet, always on the internet. And once information is out there, it becomes easier for that information to be hacked. Because of this, business leaders have begun to implement firewalls and disaster recovery plans to ward off attacks on their data.

Dollarphotoclub_71319952By employing security measures like secure routers, firewalls, antivirus, or malware tools, businesses will have the peace of mind in knowing that outside intruders will have a more difficult time attacking their IT infrastructure. As an added bonus, having a disaster recovery plan in place will help companies recover any of their IT infrastructure that might get lost or damaged if a security breach or natural disaster does occur.

Thats all well and good for warding off outside attacks. What about defending against internal attacks? An ECM solution can help with that. 

INFORMATION GOVERNANCE

ECM solutions come equipped with tools and techniques to help companies defend themselves against inside data breaches. By their very nature, ECM solutions help to manage information and business processing assets by storing, indexing and serving content to users. Additionally, they offer security for the content they manage by ensuring that all the content it manages is governed by access controls. This means that individuals within a company need the appropriate level of permission - like a username and password -  to access things like documents, folders, reports, etc., within the ECM system.

document-management

If one of these individuals forgets to log out of the ECM system, leaving it vulnerable, ECM solutions are equipped to deal with any attacks. How? Its simple. ECM solutions come equipped with comprehensive audit trails and proactive reporting techniques that companies can use to track suspicious behavior, like irregular usage patterns or after hours access.

ECM solutions have so much more potential than simply their ability to save companies money, reduce their paper processes, and streamline their operations. Nowadays, in our mobile, tech savvy society, theyre being used by companies around the globe to protect their IT infrastructure and documents from data attacks. Interested in how ECM can better improve the security of your company? Contact us!


Tags: Document Management, Paperless Office, BPM, ECM, Mobile Solutions, Smart Process Apps, go paperless, enterprise content management,, Data Security

Achieving Digital Nirvana - Part Two

Posted by Dan Termale on Wed, Jun 03, 2015 @ 01:48 PM

n. a state of perfect ROI happiness, business cultural harmony and freedom from paper

ECMNewsletter_Issue7_final_-_Digital_Nirvana_pt_2_1In this two-part insight, we challenge you to think about what kind of digital traveler you are on the digital spectrum, and we explore where your organization falls on that spectrum. Further, we look at how taking the enterprise view marries the forward-thinking strategists with the business unit needs for effective content management enabling your organization to reach Digital Nirvana.

Now that you have an idea of the type of traveler you are on the digital spectrum, and you understand the value of reaching Digital Nirvana for your business operations, we take a look at how various industries trend into those traveler groups. With some industry insight, you will be able to see if your organization fits the norm, or if your innovative leaders have helped you rise above your peers.

Digital-nirvana-2

2_1To recap from Part One of this topic, we identified points along the journey to Digital Nirvana from transformational leaders to sustaining momentum that helps to drive the vision and encourage the actions for your enterprise to gain a positive ROI. 

And, we introduced the profile of the travelers along the digital spectrum from Beginner to Digerati to show how low action and/or low vision on part of the company is a roadblock to maturity.

Finally, we reviewed findings from a recent study by Capgemini Consulting (CGC): The Digital Advantage: How digital leaders outperform their peers in every industry, providing additional details on these groups and further showing how several industries plot into these groups. This insight lets us see which industries have found the right combination of action and vision to make their investments across the enterprise payout.

" A company that thinks through the life cycle of their content saves when they have the right tools in place. " 

Digital Maturity Matters

Screen_Shot_2015-06-01_at_10.49.00_AMFrom the chart on the right, we can see that Retail, Banking and High Technology are Digerati. Their actions and vision have led solutions for more effective business operations so they can see the value in their employees’ action. For instance, when we think of all the processing a bank must do and all the regulatory requirements they must follow, it makes sense that they would seek out efficient ways to operate across the enterprise.

Is Your Industry on the List?

The Beginners have to embrace a stronger vision and stronger action to move diagonally into the Digerati quadrant while Conservatives lack sufficient action to match its vision and Fashionistas lack the vision to match their enthusiasm for action. These travelers need a trusted advisor to help them match their vision with the actions—helping to define their needs and guide them down the digital path.

For instance, Enterprise Content Management (ECM) impacts businesses with vertical solutions (i.e., mortgage loan processing for banks) and horizontal solutions (i.e., accounts payable) but also is often deployed throughout the enterprise to centralize content in one repository for easy access for internal collaboration, compliance, customer service record access, mobile access or branch document retrieval. This ensures that the new technology impacts not only front end business processes, but also end-of-life storage or retention plans. Savings are achieved from workflow productivity and on the long-term storage of content that you need to be compliant with government rules. A company that thinks through the life cycle of their content saves when they have the right tools in place. 

" Embracing change can be a difficult proposition for a company that feels that their operations are working fine as is." 

Myths

embrace-change

Admittedly, embracing change can be a difficult proposition for a company that feels that their operations are working fine as is. They are reluctant to take the next step that technology provides because they are just not certain and have justified inaction. In the chart below from CGC, we see that in reality a visionary firm will have the edge in the marketplace and the company that embraces the status quo will not reap the long-term benefits of digital nirvana. 

Myths and Realities of Digital Transformation

  • Myth: Digital is primarily about the customer experience
  • Reality: Huge opportunities exist also in efficiency, productivity and employee leverage
  • Myth: Digital primarily matters only to technology or B2C companies
  • Reality: Opportunities exist in all industries with no exceptions
  • Myth: Let a thousand flowers bloom; bottom-up activity is the right way to change                                    
  • Reality: Digital transformation must be led from the top
  • Myth: If we do enough digital initiatives, we will get there
  • Reality: Transformation management intensity is more important for driving overall performance
  • Myth: Digital transformation will happen despite our IT
  • Reality: Business/IT relationships are key, and in many companies they must be improved
  • Myth: Digital transformation approach is different for every industry and company
  • Reality: Digital Leaders exhibit a common DNA
  • Myth: In our industry we can wait and see how digital develops
  • Reality: There are digital leaders outperforming their peers in every industry today

Trusted Advisor

Can you afford to wait? Let us share with you more about Konica Minolta and guide you to the right ECM solution that meets your business needs, enables you to realize a positive ROI and achieve Digital Nirvana, Contact Us!

Download the Journey to Digital Nirvana Infographic for a complete depiciton of the journey.

See Part One of Achieving Digital Nirvana where we help you reflect on your business profile and demonstrate the value of digital maturity to business processing across your enterprise. 

Tags: Document Management, Paperless Office, BPM, ECM, Mobile Solutions, Workflow, Smart Process Apps, The Cloud, go paperless

Disruptive Trends Force IT Professionals to Re-think the Enterprise

Posted by Joanne Novak on Tue, Feb 24, 2015 @ 10:54 AM

sb-enterprise-platforms-1200Consider for a moment the number of technological advances that have up-ended business operations over the last 50 years. Personal desktop computers displaced the typewriter. Email transformed the way we communicate. Cell phones replaced fixed line telephony, and in turn have been replaced by Smartphones. Social media has impacted telephone, email and instant messaging. And Enterprise Content Management (ECM) has up-ended the way businesses manage information. These disruptive technologies shook up entire industries—and even created completely new ones.

As technology changes, a company has to revamp their operations to take advantage of what new technology has to offer. It is incumbent upon businesses to be in tune with technology to adopt it and make productivity gains—even as these disruptive technologies shake the status quo from top to bottom.  IT professionals are seeing business units drive change. CIO Magazine’s white paper, “Building a New Era in Enterprise IT,” states Chief Information Officers (CIOs) need to be enterprise strategists, not technical tacticians. IT professionals are ‘losing control of their technology fiefdoms as companies embrace this formative shift by increasingly deploying technology outside of the data center.’

ECM-SolutionsECM has become more important within business units that see how a workflow can reduce manual processes, eliminate redundancy and take paper out of the work equation. This is highly visible in Accounts Payable, Accounts Receivable and Human Resource Departments. ECM also improves worker productivity, ensures collaboration, aids with compliance and simplifies the document lifecycle from scan-in through destruction.

Many IT professionals have embraced this trend and expanded ECM solutions from the department level to tackle paper-intensive business problems throughout their organizations:

Claims processing in insurance

Patient histories for physicians and nurses

Architecture and engineering drawing changes in construction

Application processing in higher education and lending institutions

Student, records and Individual Development Planning (IDP) in K-12

Streamlined processes and authorizations in government

Paperless-BusinessFrom forms that pre-fill to finger-tip access to patient, student and customer data, the business need gives the IT professional reason to engage with the business consultants who can understand the problems and customize solutions for their needs.

Is it a Transformation? Or is it Simply an Evolution.

CIOs facing the next-generation of user-driven demands recognize the value of adopting scalable ECM solutions. They take a path that targets long-term needs side-stepping potential disasters with inflexible investments.

Let us share with you more about Konica Minolta’s ECM solution and how we can help you to achieve your organization’s business strategies. Let's Talk! 

Tags: BPM, ECM, Workflow, Smart Process Apps