So you’ve found an Enterprise Content Management (ECM) solution that you like. Now what? How do you make sure that the one you chose is implemented successfully? Here’s some guidelines.
Plan and Strategize
Successfully implementing an ECM solution takes a lot of planning and strategizing. Business leaders must put in the necessary time to map out exactly how the ECM will run from every angle, throughout every department. It’s essential to ensure that the implementation strategy is clear from the beginning on all stages of the process from document capture, records management, business process management (BPM) and the other aspects of the solution.
Ensuring that an ECM solution is easy to access, use and learn is a sure-fire way to gauge whether or not you chose the right solution or not. After all, because the users are typically the consumers of an ECM solution, it’s ideal to give end users a pleasant, easy to use experience when setting up an ECM and workflow system by making it as user friendly as possible.
Educate Staff and End Users
Education is imperative because staff members and end users may not understand what an ECM system is. Making sure they understand the benefits of the new system and how to get the most of out it will go a long way.
Communicate, Communicate, Communicate!
Communication between business users and the IT staff who will be supporting the system is key. You want the business requirements to be very clear and straight-forward for the users to understand. Gaps in communication can lead to problems and hurt the overall adoption of the ECM solution.
Choose the Right Vendor
Choosing a vendor that has the necessary expertise and will go above and beyond what a business needs is a must have. The right vendor will help businesses define its vision and road map for the ECM solution to meet all of its needs. Ideally, the solution needs to be scalable, continuously evolving, and ready to integrate with existing ERP and legacy systems.
Are you looking to implement an ECM solution successfully? Contact us! We have one of the best teams in the industry and would love to help answer any questions you may have about your ECM search and implementation.