Insurance Document Management Solutions
We understand that for nearly all lines of personal and commercial insurance, you need to gain profitability by reducing the cost of claims. Further, you can improve customer satisfaction by reducing cycle time -- the elapsed time from opening a claim to its settlement. We can help you join the ranks of other insurance executives who have moved to a fully-automated process for claims processing.
From the Office or By Mobile, Strategically Manage Your Business Process
From claims processing to customer service and accounting, time is of the essence. Policy holders place great demand on insurance companies: How fast can you answer my question? How fast can you quote me a new rate? How fast can you make me happy?
To reduce time, speed up process and make customers happy, insurance teams must process enormous amounts of information – claims reports, documents, emails and more - and connect those information dots so its content works as one.
Seamlessly integrating with your existing systems – from electronic claims processing systems to policy administration systems and beyond – our solutions share information enterprise wide and automate business processes. Instead of painstakingly processing every new business application or claim, focus only on the exceptions. Capture, collect and manage content – in the office or on the field with our mobile solutions - according to your business rules so work gets done faster and more accurately.
Claims Handling with Enterprise Content Management
The faster you process a claim, the lower your costs and the happier your customers. Our solutions give claims teams all the information they need to process claims and handle exceptions fast and according to your business controls. Processing claims faster and more accurately not only means you are saving time – it means you save money claim after claim.
Increase Underwriting Process Efficiency
Responsible for managing both new business and renewal risks, underwriting teams must balance speed, service and profitability. The system brings information together from multiple sources to give underwriters the tools they need to most effectively manage risk.
Customer Service for Policyholders and Agents
Whether you’re helping policyholders or agents, they want answers now. Customers are reaching out because they need you. Customer service is critical to insurance companies – great customer service makes the difference. Our Solutions help you give them answers quickly, consistently and accurately.
Compliance Solutions with ECM
With continually evolving internal and external regulations, insurers need a thorough but flexible way to facilitate compliance. Set limits on what documents users can see and manage. Automatically manage document retention. Compliance management helps you address and manage the full range of risks your organization faces.
Accounting and Finance ECM Solutions
Now more than ever, you can’t afford balance sheet liabilities or to pass up vendor discounts. Manual AP processes take too many people and too much paper, slowing down payments. Our document and process management solutions take out the unnecessary labor and paper. The results are faster, standardized and efficient processes.
From completing tasks like updating employee name changes to overseeing proper hiring and employee separations, an insurance company’s Human Resources department is responsible for both major and everyday duties. OnBase lets your HR staff focus on work that gives you a competitive advantage – like finding, hiring and retaining the best employees
Insurance Customer Success Profile:
AAA Southern New England needed to resolve the challenges of lost and misfiled documents, more work with less staff, and a decision to improve customer service. Read how scanning and workflow came to their rescue.
Whether you’re processing claims, handling customer service, or dealing with accounting issues, time is of the essence in the insurance industry..