Kofax Mobile Capture for the Insurance Industry

Kofax Mobile Capture™ turns a smart phone or tablet into a sophisticated scanning device which not only captures a document, but also cleanses it and extracts critical data. With this powerful capability field representatives or customers themselves can capture documents, photos and data using smart phones or tablet computers to initiate critical business processes at the earliest point in the process.

In today’s market, customers expect real-time answers to questions such as:

  • What is the status of my claim or loan?
  • Did you receive my document?
  • When will I get a confirmation?
  • When will my account be ready?

Customers Capture Information... Instantly, from Anywhere

Kofax Mobile Capture Auto Claims App extends claims processes directly to the customer via their insurance mobile capturemobile device, enabling them to submit relevant documents and photos in support of the claim. This accelerates the process and allows the carrier to quickly respond and/or request additional documentation related to the claim. Kofax technology understands the documents that are being submitted and extracts all the necessary data required to accelerate and advance the customers claims in an automated way. More importantly the Kofax Mobile Platform ensures that the documents captured are of the highest quality, properly classified, and key data is extracted and validated. Leveraging the Kofax Mobile Platform™ process engines, the claim is automatically populated with key data extracted from the documents captured by the user. This not only accelerates the claims process, but ensures that all the information is provided in a timely and automated way to reduce costs. It is highly secure and submitted documents and photos are not retained on the mobile device.

  • Accelerate the claims process
  • Improve data quality
  • Drive faster claims resolution
  • Increase customer satisfaction
  • Bolster customer confidence during a challenging time
  • Establish greater information availability and process transparency
  • Reduce costs
  • Ease of use
  • Compliance – documents and data is captured and secured at the earliest point
  • Fosters another touch point in the customer lifecycle

How It Works

Claims/Field Adjusters Capture Information... Instantly, from Anywhere

Adjusters working in the field can now leverage their mobile device to capture claims information atKofax mobile the customer location. This may include capturing the documents and photos in support of processing a claim.

The process is accelerated and the time spent waiting for documents to be shipped or scanned is dramatically reduced. Everything is handled on a single device, from capture and indexing of both documents and photographs for the claim, with complete chain of custody and content  is quickly available and traceable in the system.